Jobs

    Omnichannel & Client Development Director, South Asia - Singapur, Singapore - Louis Vuitton Malletier

    Louis Vuitton Malletier
    Louis Vuitton Malletier Singapur, Singapore

    2 days ago

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    Permanent Job
    Description

    Position

    As the Omnichannel & Client Development Director for South Asia, you will lead 3 pillars: e-Commerce, Client Services, Insights & CRM strategies (online & brick-and-mortar) for the markets of Louis Vuitton South Asia Zone. Reporting to the President of South Asia and a dotted line functional reporting to Global Senior Vice President for Client Development, Digital & Omnichannel, your vision is a seamless and best-in-class Omnichannel experience across all channels and platforms.

    Responsibilities

    e-Commerce & Omnichannel

  • Responsible for e-Commerce business goals (online and clients services), and the development of Omnichannel roadmap and integrated services across all client touchpoints
  • Oversee function's P&L, including planning for annual budgets and revisions
  • Partner Merchandising, Supply Chain, Retail, and IT to drive product strategy and ensure client experience
  • Engage a 360-degree view and be a thought leader in driving digital growth through data-driven strategies, innovative ideas and excellence across client touchpoints
  • Lead strategy and execution of digital marketing, e-Commerce and Omnichannel services and be a business partner to markets by identifying business growth opportunities; develop and execute future Omnichannel-related business opportunities
  • Champion the Omnichannel & Client Development function by positioning its capabilities strategy and key deliverables to stakeholders

    • Digital Marketing & Production

  • Support achievement of sales targets via integrated marketing initiatives such as paid-search, direct e-mailers and etc
  • Ensure effective project management of web developments (enhancements & new releases), and project scope captures local nuances and needs
  • Collaborate across departments to maximize brand activities and ensure that action is aligned with broader strategy

    • Client Insights & Client Development

  • Deliver qualitative and quantitative client insights to enable business to evaluate opportunities with potential and existing clients, and to build clienteling strategy
  • Partner business to translate insights into actions
  • Lead client development team in developing strategy to improve client acquisition and retention for both online & brick-and-mortar

    • Client Services Management

  • Oversee service delivery and SLA/KPI of the Client Services function
  • Develop the team in understanding the full client journey and tailoring outreach approach across various touchpoints (calls, text applications and etc.) to achieve results

    • Cross-Functional Leadership

  • Be the Zone liaison with Paris headquarters, working with markets to ensure needs are represented, and that resources are justified
  • Proactively engage Paris headquarters and markets, to advocate needs, provide insights and drive cross-functional synergies

    • Profile

    Key Skills, Knowledge & Personal Attributes

  • 15+ years of track record in leading high-performing teams, demonstrating entrepreneurship and proven results within a fast-paced luxury/consumer goods space
  • Strong influencing skills to gain alignment and buy-in from stakeholders
  • Strong knowledge of digital commerce, including Omnichannel strategy, digital marketing & acquisition, emerging technologies, and e-Commerce operations
  • Ability to develop and deliver strategy, and translate insights in actions and results
  • Demonstrated ability to analyse and use data to persuade, inform and drive results
  • Expert relationship-building skills, including the capacity to predict and manage behaviour, build cross-functional partnerships, and lead through influence
  • Role model a balance of commercial mindset and luxury sensibility to drive business while building luxury brand desirability
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