Cluster F&B Reservations Agent - Singapore - SG HOTELS PTE. LTD.

SG HOTELS PTE. LTD. Singapore

2 days ago

Description

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

Maxwell Reserve, Autograph Collection Hotel (Marriott);

Duxton Reserve, Autograph Collection Hotel (Marriott);

The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Ensure that all correspondence are replied within 24 hours.

Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

Key Requirements

At least 1 year experience in a similar role
Fluent in English (Written and Spoken)
Excellent telephone & email etiquette

Tell employers what skills you have

Work Autonomously
Front Office
Upselling
Analytical Capability
Actuarial
Reserves
Restaurants
Secondary Education
Property
Market Analysis
Research and Development
Compass
Portfolio Management
Opera
Fixed Income
Email Etiquette

Reservations Agent

1 week ago

IBIS SINGAPORE ON BENCOOLEN Singapore

The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. · - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. · - You should ...
Reservations Agent

3 days ago

MERCURE SINGAPORE BUGIS Singapore

**Responsibilities**: · - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. · - Work closely with all Front Office and ...
Reservations Agent

5 days ago

UOL CLAYMORE INVESTMENT PTE. LTD. Singapore

**Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** · The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services · Our Expectations: · - Print out No-Show and ...
Reservation Agent

1 week ago

Andaz Singapore Singapore

Summary · Come join us to express your Andaz as **Reservation Agent **if the following describes you. · You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and ta ...
Agent-reservations

3 days ago

Marriott International, Inc Singapore

**رقم الوظيفة** · **التصنيفات** Reservations · **الموقع** The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** N · **نوع الوظيفة** Non-Management · ...
Reservations Agent

6 days ago

TPC HOTEL PTE. LTD. Singapore

**Job Responsibility Reservations/OTS Agent**: · - Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. · - Report directly to the Assistant Reservations Manager · - Be well versed in Resavison · - Work closely with a ...
Reservations Agent

6 days ago

Sunset Hospitality Group Singapore

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concept ...
Reservations Agent

1 week ago

Marriott International, Inc Singapore

**Job Number** · **Job Category** Reservations · **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservati ...
Reservation Agent

6 days ago

A OPERATIONS PTE. LTD. Singapore

Job Description & Requirements · Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and ...
Reservations Agent

5 days ago

Marriott International, Inc Singapore

**Job Number** · **Job Category** Reservations · **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reser ...
Reservation Agent

5 days ago

ibis Singapore on Bencoolen Singapore

Responsible for Information desk activities (including guest queries, information, mail, and messages). · - Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values · - Lead and support all Guest Experience Initiatives within the property. · ...
Reservations Agent

1 week ago

Marriott International, Inc Singapore

**Job Number** · **Job Category** Reservations · **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation reque ...
Reservations Agent

1 week ago

Mondrian Singapore Duxton Singapore

**What do we expect from you?** · Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportu ...
Reservation Agent

1 week ago

ST HOSPITALITY PTE. LTD. Singapore

**Position Purpose**: · To assist the Assistant / Reservations Manager on daily basis and to ensure smooth and efficient operations in the department through prompt, effective and proper reservations, and sales support service to achieve maximum room revenue to meet or exceed the ...
Reservations Agent

6 days ago

HOTEL MIRAMAR (SINGAPORE) LIMITED Singapore

Familiar with hotel product knowledge and activities. · - Promote the Hotel's products and services · - Maximize room sales and revenue for the hotel, prioritizing up-selling. · - Comply with set rooms supply and price control. · - Ensure that all reservation information in corre ...
Reservation Agent

6 days ago

BELOW THE WIND PTE. LTD. Singapore

**Main Accountabilities** · - To enter new reservations, changes and cancellations in our various software systems · - File guest correspondence or other reservation documentation · - Keep up to date on all room rates, special offers and promotions · - Ensure all reservations are ...
Hotel Reservation Agent

5 days ago

LVND HOTELS PTE. LTD. Singapore

Job Title · Reservations Agent · Occupation · Reservations Agent (Hotel and Accommodation Services) · **Job Description & Requirements**: · Flexible for Part time or full time hours of work. · Reservations Agent · Job Responsibilities: · - Handle all aspects of reservations for h ...
Cluster Reservations Agent

1 week ago

SSG HOTELS PTE. LTD. Singapore

**An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels**: · - Maxwell Reserve, Autograph Collection Hotel (Marriott); · - Duxton Reserve, Autograph Collection Hotel (Marriott); · - The Vagabond Club, a Tribu ...
Cluster Reservations Agent

6 days ago

SSG HOTELS PTE. LTD. Singapore

**An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels**: · - Maxwell Reserve, Autograph Collection Hotel (Marriott); · - Duxton Reserve, Autograph Collection Hotel (Marriott); · - The Vagabond Club, a Tribu ...
Inbound Reservations Agent

1 day ago

STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Singapore

*** · The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. · **Job summary** · - Process reservation requests and support of basic loyalty and customer care requests. · - Create an effort ...