Operations Manager - Singapur, Singapore - The Lo & Behold Group

The Lo & Behold Group Singapur, Singapore

3 days ago

Full time

Description

The Warehouse Hotel is a meticulously restored 37-room modern boutique hotel in Robertson Quay, part of the prestigious Design Hotels portfolio. Historically detailed architecture bridges heritage and the contemporary, with thoughtful hospitality at its core.

The Warehouse Hotel is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

Reporting to the General Manager, the Operations Manager leads the hotel's welcome and rooms operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation. This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while leading a team.

You'll be in-charge of:

Management Duties

Responsible for achieving profitability, high guest satisfaction and efficiency while maintaining standards set by the company.
Plans, organise and directs all hotel services (not limited to front office, housekeeping, maintenance and security efficiently and effectively
Collaborates closely with the General Manager to formulate the budget for his / her respective divisions and identify means to control expenses and generate revenue to achieve budgetary objectives.
Collaborates closely with the F&B manager to ensure smooth operations in the absence of the General Manager.
Prepares reports for management reporting
Oversee the development and implementation of creative plans/programs that anticipate and exceed guest needs and interests.
Oversee and approve respective division's manpower planning and deployment according to business needs.
Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.

Guest Service

Ensures that all guests experience a warm hospitality experience.
Initiative contact with guests to promote long term relationship that translate into business opportunities.
To monitor and follow-up closely on all guest comments from all channels including and not limited to guest comment cards, TripAdvisor and other online channels.

Front Office

Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the delivery of top notch service
Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
Awareness and close monitoring of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.

Housekeeping

Oversees the housekeeping division
Liaise and negotiate with Suppliers and Contractors for the best equipment, supplies and services which are cost effective and operationally viable for the operations and to initiate and authorise the contracting and purchasing of supplies, equipment and services.
Oversee the building maintenance and cleaning activities in order to ensure safety, hygiene and comfort of the hotel guests and employees.

Maintenance, Security & Access

Oversees the daily operations of the outsourced divisions (Security & IT) and ensure that the work performed conform to the specific standards
o Supervise the security / IT requirements
o Supervise building maintenance / repairs
Oversees the policies and procedures to ensure the safety, security and welfare of the hotel guests and employees.
Ensures proper log of all incidents pertaining to the hotel on daily basis for reporting with appropriate details and take necessary actions to avoid future recurrence.

Training

Manage, motivate and develop the operations team in order to effectively achieve the objectives of the business unit.
Developing training plans and appropriate materials (including hotel and industry related compliance curriculum,e.g. Innkeepers Act) to train the team to deliver consistent top-notch service standards.
Responsible for ensuring that the sanitation and hygiene policy complies with the established standards and requirements / regulations and are adhered to at all times.

We love people who:

Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Click on Apply or send your CV via Whatsapp to

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore's lifestyle and hospitality landscape.
Whether we're building Singapore's first rooftop bar from ground-up, or ironing out the creases of Asia's top fine-dining restaurant, all that we do comes down to one thing: People. We've found that when we design for people and create magical experiences in the process, we're able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Operations Manager

1 week ago

AMAZE CARCARE SERVICES PTE. LTD. Singapore

SUPERVISES AND COORDINATES ACTIVITIES OF WORKERS ENGAGED IN WASHING AND POLISHING AUTOMOBILES AND PERFORMING RELATED SERVICES IN AUTOMATIC CAR WASH: INVENTORIES SUPPLIES, SUCH AS DETERGENTS, BRUSHES, AND TIRE-BLACKING COMPOUND. · - QUOTES PRICES TO CUSTOMERS DESIRING SUCH SERVICE ...
Assistant Operation Manager

1 day ago

HONG TAT INTERNATIONAL CONSTRUCTION PTE. LTD. Singapore

ASSISTANT OPERATION MANAGER · CONSTRUCTION COMPANY LOOKING FOR ASSISTANT OPERATION MANAGER · ASSIST COMPANY IN ALL DAILY OPERATIONS WORK. · MANAGE DAILY DEPLOYMENT OF WORKERS. · MANAGE DAILY DEPLOYMENT OF DRIVERS TO WORK SITES. · LAISIE WITH WORKSITES TO MANAGE WORKERS DEPLOYMENT ...
Operations Manager

1 day ago

UCLEAR POOL WATER SERVICES Singapore

Biz planing, work study, sales management, wages management and project management. · Biz planing, work study, sales management, wages management and project management. · Biz planing, work study, sales management, wages management and project management. · Biz planing, work stud ...
Operations Manager

1 week ago

AceCom Technologies Pte Ltd Singapore

**Job Highlights**: · - 5 day work week. · - Fast-paced environment. · - E-Commerce Distribution. · - We are looking for an organized warehouse manager to supervise the daily operations including inbound, order fulfillment, dispatching, and storage of merchandise in our warehouse ...
IT Operations Manager

1 day ago

Posh Singapore

The role of the IT Operations Manager is to ensure optimal performance of overseas office information technology systems and operations in alignment with the business objectives of the organization. The IT Operations Manager will provide technical expertise and leadership guidanc ...
Asst Operations Manager/operations Manager

3 days ago

Mediacorp Pte. Ltd. Singapore

Full Time · Manager · Bachelor's Degree or equivalent · Singapore | · Closing On 15 May 2024 · Hybrid · **About Us**: · Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. I ...
Operations Manager

1 week ago

LEE HAN ENGINEERING PTE. LTD. Singapore

We are a leading construction company based in Singapore, having established strong ties with government agencies and main-contractor companies over more than two decades of commitment. With a strong commitment to operational excellence, we are seeking an experienced Operations M ...
Operation Manager

4 days ago

LEE AND CAI FOODS 1 LLP Singapore

Roles & ResponsibilitiesThe Operations Manager is involved in the day-to-day operations of the restaurants and maintains safety standards and procedures. He/She is involved in the analysis and monitoring of operational data to ensure potential problems are averted. He/She also ov ...
Operations Manager

1 day ago

HRCONNECT CONSULTANCY SERVICES PTE LTD Singapore

The Operations Manager is responsible for planning, directing, and coordinating all aspects of the organization's operational activities. This includes managing processes, resources, and personnel to ensure efficient and effective operations. · **(1) REQUIRED KNOWLEDGE AND SKILLS ...
Operations Manager

6 days ago

AXIS-TEC PTE. LTD. Singapore

We are looking for a professional · **Operations Manager** · (to be based in Singapore) · **Responsibilities** · - Ensure all operations are carried out in appropriate and cost-effective way · - Improve operational management systems, processes, policies, and best practices · - C ...
Operations Manager

1 day ago

WIZ TECHNOLOGIES (S) PTE. LTD. Singapore

Wiz Technologies is looking for Operations Manager to oversee and coordinate our organization's operations. · **Role and Responsibilities** · - Oversee the daily operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; t ...
Operations Manager

5 days ago

THE LENTOR RESIDENCE PTE LTD Singapore

To commence work in Jul 2023 at Lentor Avenue or Macpherson branch, will be deployed to West Coast Link around Oct 2023. · The incumbent shall assist the GM in leading the Operations Department to drive operational excellence in the Nursing Home. · This includes ensuring that the ...
Operation Manager

1 week ago

BOXDOC PTE. LTD. Singapore

**Operations manager job description** · Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager ...
Operations Manager

1 week ago

ALG Singapore

Oversee the distribution warehouse and general operations activities. · - Ensures operations are managed and staffed appropriately. · - At least a Diploma with 5 Years of Related Work Experience. · ALG is currently recruiting for an **Operations Manager** with our well-establishe ...
Operation Manager

4 days ago

YY CIRCLE (SG) PRIVATE LIMITED Singapore

**Responsibilities**: · - Create job posting on different social media platforms · - Recruit new members & get them to register on our platform · - Guide the new member on the registration process · - Brief the new member on the platform system - Such as job requirements, payment ...
Operations Manager

4 days ago

GENESIS CONTRACTORS Singapore

Provide inspired leadership for the organization. · - Make important policy, planning, and strategy decisions. · - Develop, implement, and review operational policies and procedures. · - Assist HR with recruiting when necessary. · - Help promote a company culture that encourages ...
Operation Manager

1 day ago

RRECRUITER PTE. LTD. Singapore

**Responsibilities** · - Ensure all operations are carried on in an appropriate, cost-effective way · - Improve operational management systems, processes and best practices · - Purchase materials, plan inventory and oversee warehouse efficiency · - Help the organization's process ...
Operations Manager

3 days ago

ENF LOGISTICS PTE. LTD. Singapore

Attachment Description · The trainee will supervise day-to-day operations across all organizational levels. Managing quality assurance programs and hiring and training staff are among their responsibilities. In order to guarantee that everyone does their work on time, an operatio ...
Operations Manager

6 days ago

ALG Singapore

Oversees the distribution warehouse and general operations activities. · - Lean Management experience required. · - At least 5 years of past experience in a similar capacity. · ALG is currently recruiting for an **Operations Manager** with our well-established Aerospace distribut ...
Operation Manager

6 days ago

ED EIGHT VENTURE Singapore

**Key Responsibilities: · **1. Event Operations**: · - Lead the planning and execution of special events, including live streaming, opening ceremonies, product launches, festive events, and other related activities. · - Collaborate with clients to understand their event requireme ...