Client Service Associate - Singapore - THE BANK OF NEW YORK MELLON

THE BANK OF NEW YORK MELLON Singapore

1 month ago

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Description

We're seeking a future team member for the role of Client Service Associate - Vietnam Market to join our Treasury Services team.

This role is located in Singapore, hybrid.

In this role, you'll make an impact in the following ways:

Act as client service point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
Drives and plans service initiatives such as Service Account Plan and Service Reviews
Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
Supports multiple geographies (when required) and client accounts across South & Southeast Asia

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent combination of education and experience is required.

years of relevant product/financial experience in banking or client service

Ability to converse in Vietnamese is preferred to support the client segment
Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
Possess excellent interpersonal skills and positive attitude.
Strong analytics skills and detailoriented

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