Jobs

    Technical Account Manager - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

    MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
    MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Singapore

    Found in: Talent SG 2A C2 - 3 days ago

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    Description
    Roles & Responsibilities

    *Client Information Responsibilities:*

    Ensure all contact information for vendors/3rd Parties is updated regularly.

    Verify that all hardware is within warranty coverage.

    Maintain and update helpdesk specific procedures on a quarterly basis.

    Attend daily Account Management Meetings in person.

    Monitor tickets on a daily basis.

    Keep monthly client numbers updated.

    *Client Meetings:*

    Coordinate monthly meetings with all clients.

    Send follow-up emails within 24 hours of each meeting.

    Log any support issues with the helpdesk.

    Provide clients with action plans within 48 hours.

    Track and update ongoing issues daily.

    Develop a roadmap for the upcoming year, including technology and work effort.

    Conduct quarterly or semi-annual client presentations.

    *Quotes:*

    Process all quotes through the helpdesk following the quote flow diagram.

    Check quotes regularly and transfer them appropriately.

    *Proposals:*

    Discuss project outlines with the tech team leader.

    Obtain work effort sign-off from a Director.

    Complete proposals within 2 working days of request.

    *Major Incidents:*

    Provide escalation support when necessary and keep clients informed.

    Send out Root Cause Analysis (RCA) reports within 24 hours of issue resolution.

    Follow up with clients once incidents are resolved.

    This role requires good organizational skills, attention to detail, and excellent communication abilities to effectively manage client relationships and ensure smooth operations within the technical support framework.

    ** We regret to inform that only shortlisted candidates will be notified. **

    Interested candidates may send in their resume to (R

    Frances Diana Manalo, EA License No.: 02C3423, Personnel Registration No.: R1219552

    Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

    Tell employers what skills you have

    Account Management
    Troubleshooting
    Hardware
    CCNA
    Customer Support
    TAM
    Root Cause Analysis
    Customer Success
    Attention to Detail
    Advocate
    SaaS
    Warranty
    Customer Satisfaction
    Team Leader
    Routers
    WAN
    VPN
    DNS
    Firewalls
    Technical Support

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