- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Provide Excellent Customer Service by attending to drivers' complaint as per feedback emails from drivers' dialogue
- Compiles workshop monthly KPIs performance reports with submission to all projects.
- Conducts monthly meeting with our sub-contractor to review contractual performance
- Attends all projects' co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- An associate's Degree in Mechanical or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
- 6 Days work ( Monday to Saturday)
- Work location : Jurong West
- Working Hour : 7:30 am – 5:15 pm
- Shift work required
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Senior Service Advisor - Singapore - SOON XING ENGINEERING PTE. LTD.
Description
Roles & ResponsibilitiesRequirements:
Microsoft Office
Customer Service Operations
Customer Relationships
Vehicles
Driving License
Team Management
Warranty
Automotive Industry
Communication Skills
Customer Satisfaction
Automotive Technology
Consulting
Customer Service
Decision Making
Scheduling
Mechanical Engineering
