Customer Service Associate - Singapore - YEAP TRANSPORT PTE. LTD.

YEAP TRANSPORT PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.

Job Description:

To deliver exceptionally high standard of customer service to prospects and existing clients
Engage customers actively by identifying their needs and making relevant recommendations
Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
Tabulation and analysis of data to determine the performance of customer relations
Maintain and update parents/students/company's particular in database and system
Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company's policy
Work with school administrators to manage all pastoral management issues
Coordinate and follow up on daily operational contingencies effectively

Job Requirement

At least Two (2) years of working experience in a related field is required for this position
O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
Preferably experienced candidates that specializes in Customer Service or equivalent
Possess good customer service skills, has a sense of urgency and a positive attitude in work
Must be able to work independently and under pressure in a fast paced work environment
Knowledge in using MS office programs such as outlook, MS Excel and MS Words
Able to speak Mandarin to attend to Chinese Speaking Clients
Able to start work at short notice / 2 shifts (6.30am or 7.00am)

This position is based in on site at Client's premise at Woodlands area.

Tell employers what skills you have

Customer Service Skills
Outlook
Listening Skills
Solutioning
Workplace Safety
Service Recovery
Administration
Data Entry
MS Office
Fleet Management
Pressure
Customer Service
Customer Relations
Able To Work Independently
Hospitality

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