Field Application Specialist - Singapore - SARTORIUS SINGAPORE PTE. LTD.

SARTORIUS SINGAPORE PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Main Responsibilities & Tasks:

Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
Be responsible for the assigned product line to support sales target achievement in the defined territory
Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
Report on competitors' products and feedback information to the application specialist management and products management
Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Qualification & Skills:

Academic degree in biological engineering, biotechnology or other life sciences related field
Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
Proven experience in a similar position and industry is advantageous
Familiar with related products, laboratory processes and equipment
Strong learning ability, and expert knowledge base in this area
Ability to effectively interface with product / project / division management
Excellent communication and presentation skills
Strong customer orientation
Proven software skills, e.g. Microsoft Office
Fluent in English and ideally in other local languages

Tell employers what skills you have

Troubleshooting
Microsoft Office
Investigation
Sales Process
Biotechnology
Product Management
Technical Training
Application Support
Trials
Presentation Skills
Customer Satisfaction
Life Sciences
Laboratory
Customer Orientation
Technical Support

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