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Account Manager

    Account Manager - Singapore - SGX FX SYSTEMS SINGAPORE PTE. LTD.

    SGX FX SYSTEMS SINGAPORE PTE. LTD.
    SGX FX SYSTEMS SINGAPORE PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description & Requirements

    New Client Implementations

    Co-ordinate and run project kick-off's

    Co-ordinate delivery with internal project teams and the client

    Manage scope of projects and agree go-live milestones with clients

    Liaise and build relationships across different stakeholders at a clients

    Actively manage tricky situations with a client with tact and honesty

    Mature Clients

    Actively work on mature clients, understanding their use of the system, and checking in periodically

    Work with internal support teams when production issues occur and ensure good communication with clients at all times

    Contribute to internal planning, delivery and , communication with clients

    Attend demos for new functionality provided, and project catch-ups with clients

    Strategic Initiatives

    Help define MaxxTrader's Customer Service Strategy

    Provide insight and input into MaxxTrader ROEs on client communications

    Help drive change and efficiency in client implementations and maintenance

    Desired Qualities

    Must have experience in trading/sales trading/account management in Sell-Side FX or Fixed Income markets

    Understanding of trading systems esp. messaging protocols like FIX.

    Pro-active candidates with a focus on problem-solving

    customer-focused with an emphasis on creating long-lasting partnerships

    The basics of product management, include defining an MVP, and feature commercialization.

    A love for technology, and simplifying lives

    Tell employers what skills you have

    Negotiation
    Account Management
    Leadership
    Selling
    Trading Systems
    Strategy
    Customerfocused
    Product Management
    Project Management
    Commercialization
    Excel
    Presentation Skills
    Team Player
    Fixed Income
    Customer Service
    Business Development

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