Service Advisor - Singapore - STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD.

STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Job Purpose

Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction.

Core Responsibilities

Prepare accurate accident repair estimates and provide a necessary supplementary estimate.

Provide guidance and support to customers regarding vehicle maintenance and repair services.

Possess the ability to troubleshoot basic vehicle faults and problems.

Gather feedback and encourage customers to leave a good review.

Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.

Prepare servicing schedule.

Prepare Job card.

Prepare daily status.

Prepare Job Quotation for all O&A jobs requested by customer.

Assist OIC to attend to customers' need & requests.

Updating of maintenance book (record all job history).

Applying base clearance for suppliers when required.

Skills & Experience Required

Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

Good communication and interpersonal skills.

Adapt to a fast-paced environment and be flexible with changing priorities.

Proficient computer skills and Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage customer information and process service orders.

Qualifications/Certifications Required

Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

Tell employers what skills you have

Customer Service Skills
Outlook
Customer Service Oriented
Microsoft Office
Aftersales
Interpersonal Skills
Customer Information
PowerPoint
Good Communication Skills
Class 3 Driving License
Automotive Industry
Communication Skills
Excel
Customer Satisfaction
Customer Service
Service Delivery

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