Jobs

    L2 Production Support - Singapore - D L RESOURCES PTE LTD

    D L RESOURCES PTE LTD
    D L RESOURCES PTE LTD Singapore

    5 days ago

    Default job background
    Description
    Roles & Responsibilities

    Below are the must have requirement

    Candidate with minimum 5 years working experience
    Familiar with Open systems such as UNIX or LINUX
    Have good banking domain knowledge
    Posted good communication skills
    Responsibility
    Provide 24x7 production support onsite offsite
    Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
    Manage and respond to users on timely manner.
    Log incident ticket for production issues and user queries
    Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
    Prioritize defects and plan for production release based on defect criticality or align with quarterly release
    Follow up on defect and incident closure and meet incident closure KPI
    Share production defect support learning with QA team and development team to improve application quality and minimize future defects
    Make sure system availability as per respective agreed SLA
    Support EOD batch run
    Perform annual Disaster Recovery (DR) exercise for supported applications
    Provide support to System Engineers on server level patches upgrade as and when applicable
    Ensure proper knowledge transfer (KT) from project development team before enhancement release
    Ensure application documentation is properly updated for each production release
    Tell employers what skills you have

    Troubleshooting
    Oracle
    Investigation
    Root Cause Analysis
    Scripting
    Unix

    SQL
    Good Communication Skills
    Application Support
    Banking

    ITIL
    Java
    Disaster Recovery
    Linux
    J2EE

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