Jobs

    Service Support Administrator - Singapore - KABAM PTE. LTD.

    KABAM PTE. LTD.
    KABAM PTE. LTD. Singapore

    1 hour ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Monitor commercial pipelines daily for new and upcoming robot deployments.
    • Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
    • Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
    • Organize customer training on robot handling and software platforms, including logistics.
    • Preparation of necessary documentation prior to robot live operations on customer sites.
    • Compile Product Performance Reports for customers on a regular basis.
    • Allocate Service Engineers for routine Robot Preventive Maintenance.
    • Monitor and escalate open Robot Issues to ensure timely resolution.
    • Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
    • Collaborate with team members to maintain an updated deployment schedule.
    • Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
    • Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
    • Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
    • Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

    Requirements:

    • Required: Diploma in engineering, business administration, or a related field.
    • Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
    • Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
    • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
    • Ability to thrive in a fast-paced and dynamic work environment.
    Tell employers what skills you have

    UAT
    Preventive Maintenance
    Troubleshooting
    Microsoft Office
    Microsoft Excel
    Written English
    Archiving
    Hardware
    Ticketing
    Pipelines
    Customer Support
    Interpersonal Skills
    Operations Management
    Administration
    Project Coordination
    Robotics
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