Service Manager - Singapore - JUNGHEINRICH LIFT TRUCK SINGAPORE PTE LTD

JUNGHEINRICH LIFT TRUCK SINGAPORE PTE LTD Singapore

6 days ago

Description

Roles & Responsibilities

At Jungheinrich, we're seeking a dynamic individual to join our team as a Service Manager. In this role, you'll have the opportunity to lead and inspire a team of Service Technicians and Engineers, driving excellence in repairs and maintenance services for our valued customers. As a global leader in material handling solutions, Jungheinrich is committed to delivering exceptional quality and customer satisfaction worldwide.

Perks of Being a Part of Jungheinrich:

Comprehensive Health and Wellness Coverage, including a generous Flexi-Benefit
Hybrid Work Environment
Investment in personal and professional development

What you'll be doing:

Lead and manage a team of Service Technicians and Engineers through a robust system of KPI targets, ensuring quality workmanship and timely service delivery.
Coach and mentor team members, providing the support to excel and achieve their targets.
Collaborate closely with the After Sales Controller to monitor turnover and profitability, driving strategic decisions to optimize service operations.
Act as a primary point of contact for customers, leading negotiations and effectively resolving escalations to ensure customer satisfaction.
Develop and nurture strong customer relationships through regular visits and communication, strengthening our brand reputation and fostering loyalty.
Establish and maintain a sustainable service team structure, ensuring the consistent delivery of Service Level Agreement (SLA) commitments to our customers.
Conduct regular meetings with service teams to align goals, share best practices, and foster a culture of continuous improvement.
Cultivate a culture of proficiency and excellence within the team, promoting ongoing learning and skill development.
Uphold team cohesion and morale, fostering a collaborative and supportive work environment where every team member can thrive.

What we look for:

Bachelor's degree in Engineering, Business Administration, or a related field.
Proven experience in a leadership role, preferably in a service management capacity within the MHE sector.
Strong technical aptitude and understanding of mechanical and electrical systems, with experience in material handling equipment considered a plus.
Exceptional interpersonal and communication skills, with the ability to effectively lead and motivate a diverse team.
Demonstrated ability to drive performance through the implementation of KPIs and continuous improvement initiatives.
Proven track record of building and maintaining strong customer relationships, with a focus on delivering exceptional service and exceeding customer expectations.
Strategic thinker with the ability to analyze data and make informed decisions to drive business results.
Experience in resolving customer escalations in a professional and timely manner.
Highly organized with excellent time management skills, capable of managing multiple priorities in a fast-paced environment.
Proficiency in platforms such as SAP, Microsoft Office suite and other relevant software applications.
Commitment to upholding safety standards and promoting a culture of safety within the team and throughout the organization.

If you're passionate about making a difference and thrive in a fast-paced, collaborative environment, we invite you to embark on this exciting journey with us. Join Jungheinrich and be part of a team that's shaping the future of logistics and supply chain management.

Tell employers what skills you have

Leadership
Microsoft Office
Microsoft Excel
Service Management
Customer Relationships
Electrical
Service Level
SAP
Team Management
Communication Skills
Team Lead
Supply Chain Management
Customer Satisfaction
Customer Service
Service Delivery

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