- Ensure the sales team identifies potential customer segments and achieves lead targets
- Support lead management strategy on critical accounts
- Coordinate potential marketing campaigns and initiatives
- Monitor lead segment and outreach quality
- Ensure team metrics are consistently meeting targets monthly
- Supervise the conversion of opportunities into contracts
- Support the sales team in liaising with delivery centers
- Develop and implement an account management schedule for customer segments
- Assist in local pricing and partner/equipment sourcing
- Establish long-term support contracts
- Review and respond to Customer Feedback
- Manage Customer Interaction, Escalations, and Change Management
- Implement Customer Retention Strategy
- Identify and onboard talent
- Oversee completion of Induction training
- Provide training on individual KPIs and review comprehension
- Conduct monthly feedback/coaching sessions with team
- Set an example of Great Place to Work (GPTW)
- Balancing workload within the team and sales expectations
- Drive talent training & development
- Accompany AMs on sales visits for onsite support
- Support cross-functional communication
- Supervise and coordinate project preparation
- Plan and oversee project execution
- Supervise onsite activities
- Manage storage and logistic strategy
- Ensure a strong focus on Customer Service and Element of Surprise
- Develop infrastructure for an exceptional customer journey
- Continuously identify and develop new approaches, standards, and tools for adoption within different functions
- Develop Material strategy for all Training Functions
- Enhance resource structuring, engagement, and development strategy
- Enhance communication and bilateral learning with/from resources
- Boost process efficiency across all functions
- Mediate internal disputes
- Strengthen Quality management processes
- Support finance in communicating payment issues with clients when needed
- Attractive base monthly salary of 4,500 to 6,000 SGD
- Sales Incentive Scheme
- Comprehensive Induction Programme with mentorship
- Leading functional training program in the industry
- Personalized Development Plan with regular coaching and external training
- Flexible work schedule and location
- Innovative office environment
- Opportunity for exposure to leadership development program
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Sales Director - Singapore - GLOBIBO PTE. LTD.
Description
Roles & Responsibilities
Globibo is a leading Conference Technology Company and an International Language Service & Training Provider. We stand out as the primary Integrated Event Technology Provider in South East Asia and are renowned for our top-notch interpretation and translation services adhering to global standards. Partnering with major Embassies, Organizations, and International Companies, we tailor our offerings to meet specific requirements. Our expertise lies in research-based learning techniques and innovative educational resources.
Job Responsibilities:
20% Lead management
Tell employers about your skills
Coaching
Customer Retention
Account Management
Talent Development
Quality Management
Change Management
Customer Interaction
Translation
Leadership Development
Strategy
Customer Service
Functional Training
Pricing
Sourcing
Personal Development
