Jobs

    service coordinator - Singapore - Lisolution Private Limited

    Lisolution Private Limited
    Lisolution Private Limited Singapore

    5 days ago

    Default job background
    Full time
    Description

    Coordination

    • Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
    • Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
    • Regular follow-up with technicians as to job status and with customers to provide job completion updates.
    • Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
    • Work in conjunction with the Warranty department to support customer warranty and claims issues.

    Administration

    • Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
    • Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
    • Assist field and shop techs with parts ordering and follow-up for open work orders.
    • Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
    • Maintain effective, accurate reporting, data management and record keeping.
    • Assist and backfill for Service Supervisors and Service Administrators in their absence.
    • Other duties as assigned.

    Competencies

    • 2+ years technical knowledge of heavy equipment, cranes and construction equipment
    • Administrative skills in heavy equipment industry, construction or distributor environment
    • MS Office proficiency, service reporting/time entry and invoicing software
    • Methodical, analytical, organized and detail oriented
    • Report writing
    • Due diligence and promotion of a Health and Safety culture
    • Dynamic team player with a positive attitude

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