Jobs

    Call Center officer - Singapore - ITCONNECTUS PTE. LTD.

    ITCONNECTUS PTE. LTD.
    ITCONNECTUS PTE. LTD. Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery


    •To ensure accuracy and compliant for all customers' requests


    •To successfully cross-buy the Bank's products and services


    •To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs


    •To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.


    •Flexibility in work deployment when business needs arise


    •Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


    •Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

    Minimum Educational level :

    1) Diploma & Degree holders

    Tell employers what skills you have

    Customer Service Skills
    Coaching
    Ability to Multitask
    Asking Questions
    Customer Interaction
    Conflict Resolution Skills
    Written Communication
    Adaptability
    Attention to Detail
    Pressure
    Banking
    Customer Satisfaction
    Microsoft Word
    Customer Service
    Call Center


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