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Call Center Officer - Singapore - TANGSPAC CONSULTING PTE LTD
Description
Roles & ResponsibilitiesRole: Customer Service Officer - CCTR
Duration: 12 months contract – renewable based on client
Location: Jurong / Changi, Singapore
• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
Working Hours: Rotational Shift, 9 hours work, 5-day work week (1 weekend and 1 weekday off)
Shift Allowance provided.
Tell employers what skills you haveCall Centers
Customer Interaction
Contact Centers
call center experience
Banking
Customer Satisfaction
Contact Center Operations
Customer Service
Customer Service Experience
Call Center