- Prompt respond and follow-up on customers enquiries;
- Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
- Manage and coordinate class bookings to optimize the allocation of training resources;
- Training Management System and Website content update and maintenance
- Assist in producing relevant reports on regular basis to support training performance management; and
- Support Operations Unit on course delivery matters.
- Support marketing outreach and sales promotion initiatives;
- Market scanning on latest training development and promotion;
- Support in organizing ASPRIs s seminars, events and career road shows.
- Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards.
- Maintain, track and monitor requirements under the training quality management system and audit requirements.
- Supervise and coach junior staff on day-to-day administration and other training operations responsibilities.
- Periodically review administration processes and resource allocation to optimize efficiency and meet performance benchmarks.
- Assist in the implementation of Competency-based training programmes.
- Minimum O Level and above
- At least 5 years of relevant working experience in Adult Education, Human Resources, or Engineering.
- Demonstrate good knowledge of the WSQ (Workforce Skills Qualifications) Competency Framework and the Skills Connect system.
- Familiarity with the Ministry of Manpower (MOM) Accreditation Training Providers Scheme or other in-house training schemes will be a significant advantage.
- Must be able to work in evenings and weekends on rotational basis (Evenings - Average twice a month and Sundays in rotating shifts - Average once a month, claimable 1 day off)
- Be open to working extended hours when required and comfortable with a workspace located near a dormitory.
- Candidates with more experience and a track record of excellence may be considered for a senior position.
- Location: Jurong East area
- Work timing: Monday to Thurs - 830am - 530pm, Friday - 830am - 5pm
- Company bus pick up provided
- Variable Bonus and Incentive Bonus
- Singaporeans only
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Assistant Manager - Singapore - MTM ENGAGE PTE. LTD.
4 days ago
Description
Roles & ResponsibilitiesOur Client in the Training and Adult education industry is looking to hire an Assistant Manager - Service Quality.
Job Description:
1) Course Administration
2) Support sales and marketing
3) Suppliers Management
4) Quality Management
5) Others
Job Requirements:
Other Information:
Candidates interested in the advertised position may apply online. We regret that only shortlisted candidates will be notified.
Regards
Zhi Yang
MTM Engage | EA License No.: 21C0385 | EA Registration No.: R Lew Zhi Yang) |
Tell employers what skills you haveTraining Management
Sales
Adult Education
Producing
Training Development
Quality Management
Outsourcing
Administration
Marketing
Human Resources
Performance Management
Audit
