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    Technical Support Manager - Singapore - DIRECT SEARCH ASIA PTE. LTD.

    DIRECT SEARCH ASIA PTE. LTD.
    DIRECT SEARCH ASIA PTE. LTD. Singapore

    1 week ago

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    Description
    Roles & Responsibilities
    • Use in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions.
    • Cultivate and sustain strong customer relationships, effectively representing them in product development to ensure planned innovations meet market needs.
    • Aid sales colleagues in crafting and presenting tailored solutions, creating foundational materials supplemented with thorough product insights for impactful presentations to decision makers.
    • Develop a personal network within the sales function, offering technical support for customer presentations and events to enhance the company's reputation.
    • Provide product knowledge training to various colleagues to enhance technical knowledge and enable them to address customer queries and issues, serving as a point of escalation for complex matters.
    • Conduct a technical review of customer order specifications, defining order scope and ensuring accurate costings and offer development.
    • Collaborate with application engineers to drive detailed proposals and specifications, using company systems to communicate final customer requirements and designs to engineering and production teams.
    • Monitor product category performance, identifying opportunities to increase product awareness and revenues, providing specialized product training or coaching to others in the organization.
    • Work with stakeholders to gather detailed product feedback, conduct product and market analyses, and support category management decisions.
    • Create a work environment aligned with company values, fostering inclusivity and a sense of value and appreciation among team members.
    • Uphold and contribute to a safety-first culture within the company, ensuring a safe and healthy working environment.
    • Develop own capabilities through various activities, including assessment, development planning, training, and maintaining an understanding of technology, external regulations, and industry best practices.

    Skills:

    • Plan and prioritize work to meet company goals.
    • Develop and deliver clear communications tailored to different audiences.
    • Build strong customer relationships and offer customer-centric solutions.
    • Achieve results consistently, even in challenging circumstances.
    • Hold self and others accountable.
    • Actively seek growth opportunities.
    • Build partnerships and work collaboratively with others.
    • Analyze complex information to solve problems effectively.
    • Build formal and informal relationships inside and outside the organization.
    • Use compelling arguments to gain support and commitment.

    Requirements:

    • University degree.
    • 3 – 6 years of technical product experience.
    • 3 – 6 years of managerial experience.
    Tell employers what skills you have

    Product Knowledge
    Coaching
    Assessment Development
    Troubleshooting
    Hardware
    Customer Support
    Customer Relationships
    Category Management
    TSM
    Networking
    Customer Presentations
    Product Development
    Linux
    Technical Support

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