Guest Services Manager - Singapore - YOTEL SINGAPORE ORCHARD ROAD

YOTEL SINGAPORE ORCHARD ROAD Singapore

22 hours ago

Description

Roles & Responsibilities

Job Highlights

Conveniently accessible via Orchard MRT Station
Fun working environment
Attractive Crew welfare and benefits

The Mission Control Manager (Guest Services Manager) is responsible for overseeing all aspects of the Front Office Operations and to lead the YOTEL team by example and motivate them.

Main Responsibilities:

Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
Deal with guests' enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

Minimum of four years of Front Office experience with at least two years as a Guest Services Manager role in a high-volume hotel environment preferred.
Pro-active with a 'can do' positive attitude.
Great attention to detail in everything that they do.
Sociable and confident with each other and our guests.
Able to do shift work, 5 days work week

Tell employers what skills you have

Coaching
Front Office
can do attitude
Microsoft Office
Inventory
Public Relations
Attention to Detail
Opera
Deposits
Team Player
Customer Service
Maintaining a Positive Attitude
Hotel Management
Directing
Hospitality

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