Jobs

    Customer Care Executive - Singapore - WAANGOO TRADING PTE. LTD.

    WAANGOO TRADING PTE. LTD.
    WAANGOO TRADING PTE. LTD. Singapore

    5 days ago

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    Description
    Roles & Responsibilities

    Job Summary:

    As a Customer Care Executive, you will be the first point of contact for customers seeking assistance with products, services, deliveries or inquiries. Your primary responsibility will be to ensure exceptional customer experiences by addressing their concerns promptly, accurately, and courteously. You will handle a variety of tasks including answering phone calls, responding to emails, and providing support through various communication channels.

    Responsibilities:

    1. Provide excellent customer service by addressing inquiries and resolving issues in a timely and professional manner.
    2. Manage inbound and outbound customer communications via phone, email, chat, or social media platforms.
    3. Identify and assess customers' needs to provide appropriate solutions and recommendations.
    4. Maintain a thorough understanding of products, services, and company policies to effectively assist customers.
    5. Process orders, returns, and exchanges accurately and efficiently.
    6. Keep detailed records of customer interactions, transactions, comments, and complaints.
    7. Collaborate with other departments such as Purchase, technical support, and logistics to ensure seamless customer experiences.
    8. Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
    9. Stay updated on industry trends, product updates, and company announcements to provide accurate information to customers.
    10. Generating daily refund, return, replacement reports and order delivery reports on day to day basis.
    11. Assist in Priting Orders during peak orders.

    Requirements:

    1. Proven customer service experience or related work experience.
    2. Excellent communication skills, both verbal and written in English.
    3. Strong interpersonal skills with the ability to empathize and build rapport with customers.
    4. Proficiency in using customer service software, CRM systems, and other relevant tools.
    5. Ability to multitask and prioritize tasks in a fast-paced environment.
    6. Attention to detail and accuracy in data entry and order processing.

    Work Location:

    3B, Toh Guan Road East, Singapore

    Shift Timings:

    Monday to Friday - 08:30AM to 05:30PM

    Saturday - 8:30AM to 12:30PM

    Holiday on Sunday & PH

    Tell employers what skills you have

    Ability to Multitask
    Excellent Communication Skills
    Microsoft Excel
    Interpersonal Skills
    Customer Care
    Administration
    Communication Skills
    Team Player
    Microsoft Word
    Customer Service
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