System Engineer - Singapur, Singapore - Canon

Canon Singapur, Singapore

6 days ago

Full time

Description

Provide required ERP system Migration support during Dynamics implementation.

Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.

Assist in providing training to end users for all new and modified functionality.

Coordinate and support local/subsidiaries companies IT of ERP systems.

Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.

Work with level 3 support teams to fulfil service requests and change requests.

Document and track incidents, service requests, change requests and provide regular progress reports.

Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.

Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.

Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.

Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.

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