- Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of Centre
- Ensure Operational Excellence by delivering exceptional Guest Experience
- Attend to guest feedback on-ground and close service lapses
- Ensure the safety and security of our guests, while maintaining control within the Centre
- Assist in providing First Aid as needed
- Ensure Centre cleanliness and hygiene
- Review, propose and execute ideas to aid in improvements on centre-related and guest experience matters
- Assist in staff training, and staff issues
- Generate and review reports on a monthly basis, if required
- Diploma holders
- Preferably at least two years relevant experience in service/tourism industry
- Candidate with retail experience is an advantage
- Leadership and supervisory skills
- Flexibility to work shift patterrns (including weekends and public holidays)
- Confident and resourceful
- Passionate about guest experience and enjoy working with children
- Pleasant and courteous attitude, with strong communication skills
- Able to multitask, meticulous and a problem solver
- Good command of written and spoken English. Proficient in other languages will be an added advantage.
- Team player who can also work independently
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Executive, Operations - Singapur, Singapore - Kingsmen
Description
Executive, Operations
operations Singapore (HQ) PermanentYou will supervise and oversee the operations of the NERF Family Entertainment Centre (Singapore).
A Day in the Life
Who We Are Looking For