Jobs

    Customer Care Executive - Singapur, Singapore - Luxasia

    Luxasia
    Luxasia Singapur, Singapore

    1 week ago

    Default job background
    Contract
    Description

    Description

    of Duties:
  • Process Sales order (SO) timely and accurately using various software/s.
  • Proactively ensure order processing and follow-up until the delivery.
  • Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department.
  • Engage customers by answering order and service questions; providing information about orders and potential services failures.
  • Administer the credit policy and the application of our sales terms and conditions in terms of payment deadlines, proactively ensuring reminders.
  • Prepares order or service reports by collecting and analyzing customer information.
  • Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Process staff purchase and complimentary goods.
  • Process credit/debit note for orders with price discrepancy.
  • Process return orders, follow up with operational related issues until closure.
  • Ensure continuity of service (inter department cross training and follow up)
  • Support improvement or enhancement projects assigned by Management.

    • Requirements

    Knowledge & Skills:

  • Proficient in Microsoft Office and ERP systems
  • Strong coordination and problem solving skills
  • Good interpersonal and communication
  • Good command of spoken and written English language
  • Strong numerical analysis capability
  • Able to work under pressure and within tight schedule
  • 2 years of relevant experience in customer service or order processing
  • Experienced in SAP is an added advantage

    • Benefits

  • Flexi Benefit
  • Complimentary Goods
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