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Assistant Manager, Meetings - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD
Description
Roles & ResponsibilitiesThe Assistant Manager, Meetings & Events is responsible for achieving meeting space revenue targets by maximising utilisation of meeting and event spaces under the care of the Singapore Cluster. He or she will actively market and convert enquiries and work closely with the properties' Operations Teams to ensure customer satisfaction and generate referrals. He or she will report directly to the Manager, Business Development & Partnerships
Job Responsibilities
1. Conduct regular market analysis to track competitor pricings, gauge demand for event spaces, and identify target audiences
2. Create strategies to convert customer inquiries into confirmed sales through effective communication and follow-up procedures
3. Establish and maintain a robust network of contacts, including event planners and corporate clients, for business and partnership opportunities
4. Manage online presence of the meetings and event spaces through the brand website, social media platforms and other related marketing platforms. This involves working closely with the Marketing Team for content ideation and creation, as well as crafting suitable SEO and lead generation strategies
5. Collaborate with Cluster and lyf Sales Teams to develop compelling event packages and promotions tailored to their respective customer bases
6. Collaborate with properties' Operations Teams to create detailed event orders based on client specifications and requirements
7. Ensure seamless communication between clients and Operations Teams to facilitate the successful execution of meetings and events
8. Conduct post-event feedback surveys to gather insights from clients regarding their event experiences
9. Analyse feedback data to identify areas for improvement and implement necessary adjustments to enhance future events
10. Maintain organised records of event feedback and orders for reference and future analysis
11. Represent The Ascott Limited in promotional events and trade shows
12. Interact with in-house and external guests to learn about their needs for meetings and events, and identify areas of improvement post-event
13. Support Singapore Cluster corporate and appreciation events
14. Any other ad-hoc duties assigned
Requirements
The candidate should possess the following:
· Degree or Diploma in Sales, Marketing, Business Administration or other related fields, with 3 – 5 years of relevant marketing and managerial experience.
· Confident and meticulous
· Good spoken and written English
· Strong interpersonal, communication and negotiation skills
· Ability to work independently and in teams
· Proficient in Microsoft Office applications
· Knowledge in Adobe Photoshop/Illustrators will be an added advantage
Tell employers what skills you havegenerating brand awareness
Social Media presence
Competitive Analysis
Excellent Communication Skills
Sales
Committed to Customer Satisfaction
identify upsell opportunities
Building Brand Awareness
Goal Oriented
maximising sales opportunities
Product Strategies
Events
Negotiation Skills
Maintaining a Positive Attitude
