- Own the entire relationship with assigned clients, including onboarding, training, adoption, retention, and satisfaction
- Proactively contact customers post-implementation to ensure customer satisfaction by developing healthy customer relationship and improve customer experience
- Drive product adoption and increase usage
- Advocate for customers by capturing feature requests and feedback
- Develop and maintain customer-success strategies and best practices, as well as customer- support content
- Communicate effectively with both internal and external stakeholders to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
- At least 2 years of customer success or related experience on IT software solutions
- Able to prioritise tasks and maintain a professional approach under pressure
- Passion to drive customer success and focus on creating value for the customer
- Strong MS Office skills and must be comfortable using software applications
- Strong verbal and written communication skills
- Excellent analytical and organizational skills.
- Must be Singapore citizen or PR
-
Customer Success Specialist
1 week ago
AppDynamics SingaporeFull Stack Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guida ...
-
Client Success Specialist
1 week ago
BB GLOBAL SERVICES PTE. LTD. Singapore**Bruc Bond **is a global financial services firm operating from Asia-Pacific, Europe, and the Middle-East. Our mission is to simplify corporate banking. We connect entity clients to a diverse network of partner banks and financial institutions, and manage their bank transaction ...
-
Customer Success Specialist
1 week ago
INFOHOST PTE LTD SingaporeInfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner. · As part of our ...
-
Customer Success Specialist
1 day ago
SCREENING EAGLE SINGAPORE PTE. LTD. SingaporeAs we grow our Software Solutions business, we need to expand our Solutions Support team to ensure delivery of innovative and high-quality solutions to our clients. · **What will you do** · - Manage customer feedback and support requirements by establishing personal rapport with ...
-
Customer Success Specialist
1 week ago
QUILT AI PTE. LTD. Singapore**About Quilt.AI** · Quilt.AI creates empathy at scale between organizations and the billions of people on the planet. As a research company, we uncover cultural meaning in big human data to design positive change and impact at scale. We merge machine learning with human, cultura ...
-
Merchant Success Specialist
1 week ago
Axrail Pte Ltd SingaporeSingapore/Kuala LumpurAbout Axrail · We are a leading company in providing analytics and machine learning services to help enterprise be more data driven. We are looking for passionate, hardworking, customer-focused and detail-oriented digital specialist to be part of our team. · ...
-
GfK SingaporeCountry · Singapore · Job Family · Customer Success Management · For almost 90 years, GfK has been a reliable and trusted insight partner for the world's biggest companies and leading brands who make a difference in every consumer's life - and we will continue to build on this. W ...
-
Account Success Specialist(S)
1 day ago
BeMyGuest SingaporeBeMyGuest is a travel technology company and distribution platform that facilitates online sales of attractions, tours and activities products (travel activities). Our Distribution Network enables B2B transactions between travel activity operators and online and offline travel ag ...
-
Senior Customer Success Specialist
6 days ago
Okta, Inc. SingaporeThe Customer Success Manager will be responsible for complementing Okta's innovations, best practices and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. You w ...
-
Customer Success Specialist
3 days ago
WHALE TECH PTE. LTD. SingaporeRoles & Responsibilities · Job Description: · Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices. · Best Practices: Deeply understand the product's functional logic and apply it effectively. ...
-
Senior Customer Success Specialist, APAC
1 week ago
Wolters Kluwer Singapore Pte. Ltd. Singapur, Singapore Full timeBe the difference. · If making a difference matters to you, then you matter to us. · We are now looking for an Senior Customer Success Specialist. You will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer ...
-
Porcelain Singapur, Singapore Full timeReporting Line: Customer Success Manager / Marketing Team · Role Overview: · This hybrid role involves ensuring customer satisfaction and retention while actively generating leads to support business growth. The Incumbent Is expected to embrace the Porcelain values and philosophy ...
-
KK Women's and Children's Hospital SingaporeKK Women's and Children's Hospital Pte. Ltd.**Subspecialty Specialist Trainee in Gynaecological Oncology (RCOG SST in GYN ONCO)**: · - Job Category: Medical- Posting Date: 8 May 2024Singapore Health Services, commonly known as SingHealth, is the largest group of healthcare instit ...
-
Consultant, Surgical
1 week ago
National Skin Centre(S) Pte Ltd Singapore-Family Group: Medical · The Department of Pathology at Tan Tock Seng Hospital, Singapore (TTSH) is seeking a Consultant Surgical (Anatomic) Pathologist to join the dynamic team of Surgical Pathologists at National Healthcare Group (NHG). The successful applicant will be rotated ...
-
KK Women's and Children's Hospital SingaporeKK Women's and Children's Hospital Pte. Ltd.**Subspecialty Specialist Trainee in Maternal and Fetal Medicine (RCOG SST in MFM)**: · - Job Category: Medical- Posting Date: 8 May 2024KK Women's and Children's Hospital is the Royal College of Obstetricians and Gynaecologists first f ...
-
Sales Specialist
1 week ago
Nutanix Singapore**Hybrid Multi-Cloud Enterprise Sales Specialist** · *** · **Hungry, Humble, Honest, with Heart** · **Opportunity Overview** · Given the explosive growth and proliferation of Public Cloud, Nutanix is ideally placed to help customers adopt Public Cloud more rapidly, at lower risk ...
-
Information Technology Project Specialist
12 hours ago
Peak Ocean Pte Ltd SingaporeThe IT Project Specialist executes IT projects, supporting any IT staff who is leading a project. Staying within budget, deadline and scope is a contribution by this specialist. The project's success is directly contributed to by this specialist. All aspects of projects will invo ...
-
Consultant
1 week ago
National Skin Centre(S) Pte Ltd Singapore-Family Group: Medical · The Department of Diagnostic Radiology at Tan Tock Seng Hospital (TTSH), Singapore is seeking a Consultant Diagnostic Radiologist. The department performs approximately 500,000 examinations including radiographs, interventional procedures, fluoroscopic pr ...
-
E-waste Digital Marketing Specialist
1 week ago
SUSTAINABLE ASSET MANAGEMENT SOLUTIONS PTE. LTD. Singapore**Digital Marketing Specialist · We are looking for a creative, analytical and experienced Digital Marketing Specialist to join our team As a Digital Marketing Specialist, you will be responsible for all digital marketing campaigns, including generating leads, conducting market r ...
-
Recruitment Consultant
4 days ago
TANGSPAC CONSULTING PTE LTD Singapore**Tangspac is a multi-award winning specialist recruitment company and one of Asia's most successful Financial Technology and Banking & Finance specialists in recent years. We are proud to have a 20-plus-year legacy in Asia, be 'born-and-bred' here, and be recognized as one of As ...
Customer Success Specialist - Singapore - DOXA HOLDINGS INTERNATIONAL PTE. LTD.
1 week ago
Description
Roles & ResponsibilitiesWe're Hiring
If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing startup where teamwork and collaboration are encouraged, and everyone is valued as an important contributor in the organization.
Customer Success Specialist
For this position, you will be expected to deliver an excellent level of service to all clients, proactively connect with clients to drive customer satisfaction and usage. Working in a fast paced, challenging and dynamic environment, the customer success and training team enjoys the responsibility of delivering our suite of products to our clients across various industries.
Responsibility
Qualification
If the above fits what you're looking for, contact Leon at
About us:
Doxa Holdings is a young startup that is developing a best-in-class enterprise platform that connects buyers, suppliers and financiers seamlessly. To learn more about Doxa please visit us at
Tell employers what skills you haveCustomer Relationship
Customer Experience
Customer Support
Interpersonal Skills
Supply Chain
Customer Success
Strategy
MS Office
Business Strategy
Networking
Pressure
Advocate
Market Development
Presentation Skills
Customer Satisfaction