- Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.
- Consistently coach and provide actionable feedback to promote career development while maintaining support standards.
- Ensure individual and team goals are met.
- Assist with navigating resolutions to challenging incidents and customer escalations.
- Participate in the hiring and onboarding process to continue growing the support team.
- Serve as a thought leader, customer advocate and partner to your team and customers.
- Cultivate a culture of engagement, ongoing learning, and high performance.
- Collaborate with other departments to optimize systems, processes, and customer solutions.
- Train and coach the team to improve soft and hard skills.
- Excellent hiring skills - ability to source, hire, and build out your team.
- 2+ years experience leading customer support teams in the tech or SaaS space.
- 5+ years of customer support leadership or technical support leadership.
- Experience hiring and training new employees. Successful track record hitting and maintaining ambitious metrics.
- Supports a culture that celebrates wins, encourages autonomy, ownership, and transparency.
- Strong leadership, problem-solving, and decision-making skills.
- Independent thinker with the ability to perform under pressure.
- Strong verbal, presentation, and written communication skills for both technical and non-technical audiences.
-
IT Support Manager
4 days ago
KOUBEI TECHNOLOGY PTE. LTD. Singapore1. Support the use of various eda tools during chip design and integration verification processes, such as cadence/syncsys/mentor mainstream related eda software; · 3. Assist in the automation of various EDA tool processes, as well as provide support for the processing of library ...
-
IT Support Manager
19 hours ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a IT Support Manager to join their IT Team, in hopes of developing the current high performing team. They are located in the Changi - easily accessible ...
-
IT Support Manager
2 days ago
KOUBEI TECHNOLOGY PTE. LTD. Singapore**Job Description**: · 1. Support the use of various eda tools during chip design and integration verification processes, such as cadence/syncsys/mentor mainstream related eda software; · 3. Assist in the automation of various EDA tool processes, as well as provide support for th ...
-
IT Support Manager
1 day ago
APPVANTAGE PTE. LTD. Singapore**Join Our Team at Appvantage in Singapore** · Are you ready for an exhilarating new journey with us? · At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital pr ...
-
IT Support Manager
1 week ago
V-AAL SERVICES PTE. LTD. Singapore**Responsibilities for IT Support Manager**: · - Contribute to engagement strategies. · - Anticipate, plan for and meet increases in customer needs and service levels. · - Responsible for training of support team personnel on receiving, shipping processes. · - Assume additional r ...
-
Production Support Manager
19 hours ago
Prudential plc SingaporePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and m ...
-
Management Support Officer
4 days ago
ITE Institute of Technical Education Singapore[What the role is] · As a Management Support staff to the School of Electronics and Info-Comm Technology, your role is to support policies and schemes in specific functional areas. · [What you will be working on] · - Support the daily operation of services · - Manage enquiries fr ...
-
Customer Support Manager
1 week ago
Terrascope Singapore**Join us on a mission to save the planet** · Reversing the impact of climate change is one of the world's biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary ...
-
Support Escalation Management
1 week ago
Microsoft SingaporeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Technical Support Manager
5 days ago
TANGSPAC CONSULTING PTE LTD Singapore**Responsibilities**: · - Involved in leading the team to perform root cause analysis · - Carrying out automation of processes · - Ensuring timefly resolution especially for high severity incidents to business users · - Provide management reporting · - Ensuring processes are foll ...
-
Management Support Officer
1 week ago
Institute of Technical Education Singapore**What the role is** · The Management Support Officer (MSO) is responsible for providing administrative/clerical support to his/her Department, including customer service. · **What you will be working on** · Depending on the duties assigned, the MSO would be responsible for the f ...
-
Translator Management Support
1 week ago
KUMON ASIA & OCEANIA PTE LTD Singapore**Job Purpose**: · The main purpose of this position is to facilitate communication of policies and activities of the head office in Japan and the regional headquarter to each country by providing interpretation, translation support and secretarial services for Kumon Asia & Ocean ...
-
IT Operations and Support Manager
1 week ago
ST LUKE'S ELDERCARE LTD. SingaporeAs an IT Operations & Support Manager, you will be responsible for ensuring the seamless operation of the company's technology infrastructure and for managing the implementation of new systems and services. · You will focus on strategic and policy development aspect that will hav ...
-
Customer Support Manager
1 week ago
KLA Singapore**Company Overview** · KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible scr ...
-
Portfolio Management Support
5 days ago
Bank of Singapore SingaporeAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal level ...
-
Endpoint Management Support
1 week ago
Power IT Services private limited SingaporeEndPoint Management Support: · - Administration and development of Microsoft Endpoint Manager (Intune), Jamf Pro and Workspace ONE endpoint management platforms, together with support and maintenance of existing Active Directory. · Proactively ensure devices are secure in-line wi ...
-
Technical Support Manager
5 days ago
Splunk Singapore**Join us as we pursue our ground-breaking new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed t ...
-
Manager, Operation Support
1 day ago
DINING INNOVATION ASIA-PACIFIC PTE. LTD. Singapore**Purchasing** · - OEM goods development with Japanese or other countries' suppliers such as BBQ roasters, induction cookers, pots, trays, plates, cutleries, uniforms or other utensils. · - Import and export arrangement for goods from Japan or other countries to Singapore or othe ...
-
Support Account Manager
4 days ago
Palo Alto Networks SingaporeCompany Description · **Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · We have the vision of a world where each day is safer and more secure than the one before. ...
-
Manager - Product Support
2 days ago
VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD. Singapore**Job Summary**: · - Handle product quality challenges in assigned products to ensure machine reliability and uptime. · - Analyse data from different sources to identify product quality improvement areas and be a champion for quicker problem resolution. · - Responsible for provid ...
Technical Support Manager - Singapur, Singapore - Loftware
4 days ago
Description
Role Description:
Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, managing escalations, and take pride in customer-facing work. You set the tone, energy and professionalism for your team through leading by example.
Position reports to: Director, Technical Support, Global
Position requires you to manage other employees: yes
Responsibilities:
Required Qualifications:
Soft Skills:
