- Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
- Meeting customers face-to-face to provide support or resolve issues
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer- centric attitude
- Any other tasks that may be assigned from time to time
- Minimum 2 years of experience in contact centre or similar environment
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer's needs with a commitment towards service excellence
- Proficient in MS Office applications
- You will receive attractive remuneration for good performance
- We have regular wellness programmes to promote healthy living
- You will work in teams that thrive on collaboration for outstanding achievements
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Customer Care Officer - Singapur, Singapore - SP Group
Description
SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.
We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today
What You'll Do:
What You'll Need:
What We'll Provide:
#LI-DNI
Please click on the blue 'Apply' button at the top right hand side corner of this screen, if you are keen to apply for this job.
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
