IT Compliance Officer - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Singapore

3 hours ago

Description

Roles & Responsibilities

As an IT Compliance Officer, you will be responsible for ensuring that the company's information technology practices comply with all relevant laws, regulations, and industry standards.
Responsibilities:

Work closely with IT Governance Team ensuring all processes are in compliance with regulatory requirements;
Ensure the Service Level Agreements are adhered to;
Liaise with Application Support team to troubleshoot the incidents to analyse the root cause;
Attend daily incident meeting to be aware of on-going Production incidents;
Stay alerted for any P1 incidents and prepare P1 report for submission to regulatory;
Provide Trend Analysis of the incidents flagged by the business units on monthly basis;
Provide weekly gaming incidents report for submission to regulatory authority;
Raise any lapses and also report to the senior management the list of incidents;
Identify the areas of opportunities and issue recommendations to the appropriate audience;
Monitoring and reporting on audit progress in the management meetings;
Keep abreast of internal standards and business goals.

Requirements:

Degree in Information Technology / Computer Science / related fields;
At least 4 years of experience in IT Application Support;
Hands-on experience in governance and internal controls;
Experience in troubleshooting of IT applications and IT Service Management;
Deep understanding of the IT Applications' issues and Service Level Agreements;
Possesses a Certification of ITIL Foundation Certificate in IT Service Management (ITIL)
Familiar with data analytics tool, such as Tableau / Power BI;
Experienced in vendor management;
Familiar with the Gaming sector;
Ability to work well with key business partners, internal audit and IT teams in a collaborative manner;
Excellent interpersonal, writing and communication skills.

Tell employers what skills you have

Tableau
IT Service Management
ITSM
IT Governance
Service Level
Trend Analysis
Internal Controls
Application Support
ITIL
Regulatory Requirements
Data Analytics
Power BI
Audit

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