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    Customer Care Executive - Singapur, Singapore - LUXASIA

    LUXASIA
    LUXASIA Singapur, Singapore

    1 week ago

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    Contract
    Description

    Position Purpose:

    • Supporting the Logistics [Supply Chain] department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.


    Description of Duties:

    • Process Sales order (SO) timely and accurately using various software/s.
    • Proactively ensure order processing and follow-up until the delivery.
    • Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department.
    • Engage customers by answering order and service questions; providing information about orders and potential services failures.
    • Administer the credit policy and the application of our sales terms and conditions in terms of payment deadlines, proactively ensuring reminders.
    • Prepares order or service reports by collecting and analyzing customer information.
    • Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Process staff purchase and complimentary goods.
    • Process credit/debit note for orders with price discrepancy.
    • Process return orders, follow up with operational related issues until closure.
    • Ensure continuity of service (inter department cross training and follow up)
    • Support improvement or enhancement projects assigned by Management.

    Requirements

    Knowledge & Skills:

    • Proficient in Microsoft Office and ERP systems
    • Strong coordination and problem solving skills
    • Good interpersonal and communication
    • Good command of spoken and written English language
    • Strong numerical analysis capability
    • Able to work under pressure and within tight schedule
    • 2 years of relevant experience in customer service or order processing
    • Experienced in SAP is an added advantage

    Benefits

    • Flexi Benefit
    • Complimentary Goods
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