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Operation Manager

    operation manager - Singapore - THE BLUE CORNER PTE. LTD.

    THE BLUE CORNER PTE. LTD.
    THE BLUE CORNER PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities
    • Coordinate daily Front of the House and Back of the House restaurant operations
    • Deliver superior service and maximize customer satisfaction
    • Respond efficiently and accurately to customer complaints
    • Regularly review product quality and research new vendors
    • Organize and supervise shifts
    • Appraise staff performance and provide feedback to improve productivity
    • Estimate future needs for goods, kitchen utensils and cleaning products
    • Ensure compliance with sanitation and safety regulations
    • Manage restaurant's good image and suggest ways to improve it
    • Control operational costs and identify measures to cut waste
    • Create detailed reports on weekly, monthly and annual revenues and expenses
    • Promote the brand in the local community through word-of-mouth and restaurant events
    • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    • Train new and current employees on proper customer service practices
    • Implement policies and protocols that will maintain future restaurant operations
    Tell employers what skills you have

    Microsoft Office
    Inventory
    Administration
    Sanitation
    Strategy
    Compliance
    Project Management
    Communication Skills
    Budgeting
    Cut

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