Business Analyst - Singapur, Singapore - DSV

DSV Singapur, Singapore

2 days ago

Description

About the Company:

DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. We have three divisions, DSV Road, DSV Air & Sea and DSV Solutions.

Telco Operations Support

Handle daily telco related operations across carriers and work closely with carriers' service teams

Manage telco work groups/ feedback groups and response to inquiries

Collaborate with internal user facing teams to troubleshoot and support resolution

Line management for carriers

Support Line/Device Procurement processes

Support ad-hoc telco audits / process audits

Handle documentations for Telco activities with carriers

Analyze financials, monthly invoices, highlight and resolve disputes/credits/high roaming fees in a timely manner with carriers

Ensuring and monitoring monthly invoices, line counts captured and reach internal systems and are paid on time using the correct invoicing requirements

Monitor Purchase Orders are sufficient for invoicing

Analyze operations dashboards and provide business analysis used to drive change and business decisions

Assist with ongoing operational projects

Possess Data Analytical and Communication Skills

Project Support

Coordinate and support multiple supply chain projects

Review project plans, specifications, and local requirements to determine successful project delivery

Leverage analytical skills to review documents and deployment list to ensure aligns with scope and suitability for environment

High level troubleshooting support including technical, systems and rollouts issues with guidance given

Acts as a POC resource to local workplace team as needed across region

Coordinates work with multiple vendors and teams

Assist with procurement and finance related issues within the area of responsibilities

Other duties as required and assigned

Process Improvement Support

Identify opportunities for process improvement and develop solutions

Assist with system testing, debugging and analysis

Create and maintain Standard Operating Processes and documentation

Assist with global process rollouts

Identify process gaps through daily activities and audits

Able to leverage on internal tools to fix processes and find long term workable solutions\

Other ad-hoc assignments from Management.

To be successful in this role you will require the following:

Min. Diploma in Logistics, supply chain a plus.

Good communication skill in both writing and verbal. Expected to communicate with various parties within the region as the role is also support other countries within the region.

Flexible and open mind to learn new things

Quick learner for Customer operating system (training will be given)

Able to do proper planning (it will added advantage if the candidate come with experience in planning).

Equip with supervisory knowledge and people management skill

Result driven with strong monitoring and follow up skill

Customer oriented

Flexible in job task assignment

Able to work under stress environment with short notice of job task assignment

Inventory management skill.

Key Performance Indicators:

Clarity and accuracy of the deliverables

Feedbacks and comments from stakeholders and end users on communication skills and quality of documents

Team satisfaction on coordination skills and delivery efficiency

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