- Experience in the Watch industry is preferred
- Excellent customer service skills
- Minimum GCE O level
- Proficient in Microsoft excel and word
- Knowledge of SAP is preferred
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Customer Service Officer - Singapur, Singapore - Swatch Group
4 days ago
Description
The company
The Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
Job description
Reporting to the Senior Customer Care Executive, you will be part of the customer care team and provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.
In this role, you will:
Provide Excellent Customer Care Support by:
Ensuring smooth and effective operations of the front-line counters at all times and the image & customers confidence of the Company and brands are maintained.
Compliance of Companys policies and procedures etc.
Providing timely intervention for difficult situation.
Managing issue/problems on product and service quality.
Follow-up on open/outstanding issues with appropriate problem-solving solutions with the timeframe.
Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.
Identity areas for staff improvement and development.
Hold regular briefing/communication with staff on performance, problems encountered for better solutions.
To constantly upgrade oneself with the latest product knowledge, information on Companys direction and system for better communication with the public as well as staff training.
Monitor waiting time in service centre.
Operating System Management
Understand the operating system and able to coach team members on new processes.
Handle simple minor hiccups when necessary.
Take initiative to contact the IT Dept for immediate assistance when the need arises.
Others
Ensure proper documentation and filing according to system.
Assist in any other relevant tasks as & when required.
Profile
What you'll need ?
Professional requirements
Languages
English
Boon Leat Terrace 2Singapore (Central Singapore)
Singapore
Company address
The Swatch Group S.E.A. (S) Pte Ltd
No. 2 Boon Leat Terrace #06-01
04 Harbourside Building 2
Singapore
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