Account Manager - Singapore - CROWN COFFEE PTE. LTD.

CROWN COFFEE PTE. LTD. Singapore

4 days ago

Description

Roles & Responsibilities

We are seeking an experienced and motivated Account Manager to join our team. The Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, and driving revenue growth through effective account management. This role requires excellent communication skills, a customer-centric approach, and a deep understanding of our products/services.

Job Responsibilities

Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their primary point of contact and ensuring their needs are met.
Account Growth: Identify opportunities to expand business with existing clients, including upselling, cross-selling, and offering additional services/products.
Customer Satisfaction: Monitor client satisfaction levels, address issues or concerns, and ensure high-quality customer service.
Sales Support: Collaborate with the sales team to understand client needs and assist in developing tailored solutions to meet those needs.
Project Management: Oversee projects and deliverables for clients, ensuring they are completed on time and to the client's satisfaction.
Reporting and Analysis: Provide regular reports to management on account status, client feedback, and business development opportunities.
Contract Management: Assist in contract negotiations, renewals, and extensions, ensuring compliance with company policies and client expectations.
Cross-functional Collaboration: Work with internal teams, such as marketing, product development, and customer support, to ensure seamless service delivery and address client requirements.
Problem Solving: Proactively identify and resolve issues or challenges that may arise in client accounts.

Job Qualifications

Bachelor's degree in business, marketing, communications, or a related field.
At least 3-5 years of experience in account management, sales, or a related role.
Excellent written and verbal communication skills.
A strong commitment to customer satisfaction and relationship building.
Ability to think critically, solve problems, and make decisions.
Strong organizational and project management skills.
Ability to adapt to changing priorities and environments.

Tell employers what skills you have

Excellent Communication Skills
Account Management
Management Skills
Upselling
Customer Support
Contract Management
Relationship Management
Problem Solving
Marketing Communications
Project Management
Revenue Growth
Customer Satisfaction
Customer Service
Business Development
Service Delivery

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