- Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
- Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
- Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
- Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
- Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
- Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.
- Good verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using ERP software and other relevant tools.
- Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
- Flexibility to work occasional weekends or extended hours during peak seasons.
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Service Officer
1 week ago
OCBC Bank Singapore**Service officer** **-** **(**230000IS**)** · Roles & Responsibilities · - Manage overall branch cash holdings and movement · - Review and approve high value OTC financial transactions or transactions with special statuses · - Responsible for day-to-day customer service operatio ...
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Customer Service Officer
1 week ago
Parkway Pantai Singapore**Location: Mount Elizabeth Novena Hospital / Gleneagles Hospital** · **Working hrs: 5.5days office hrs** · - Assist in the management of customer service at registration & booking office. · **Key accountabilities**: · - Performs duties of Customer Service Officer by providing ex ...
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Customer Service Officer
2 days ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a global FMCG MNC, one of the most leading players in the paint technology industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their Customer Service team for ongoing transformation projects. They are located in the We ...
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Customer Service Officer
5 days ago
BANK OF CHINA LIMITED Singapore**Responsibilities: · - Provide personalized service over the telephone to customer in call centre on credit card and banking products. · - Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and effic ...
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Customer Service Officer
6 days ago
JJ Consulting Services SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours/ Immediate Opening) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to c ...
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Customer Service Officer
1 day ago
EDUCARE HUMAN CAPITAL PRIVATE LIMITED Singapore Part time**_Job Summary: _** · The customer service officer will be the first point of contact for visitors, clients, and employees, representing the company's professionalism and providing excellent customer service. This role involves handling incoming calls, managing the reception area ...
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Customer Service Officer
4 days ago
Volt Singapore Singapore**Customer Service Officer - 2 Years Contract - Singapore** · Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. · Salary Package: $2000 - $2800 · Singaporeans Only · ...
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Customer Service Officer
1 week ago
JJ CONSULTING SERVICES SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · **Customer Service Officer (Office Hours/ Location · - Bedok) · **Job Responsibilities · - Provide quality customer service to customers either by telephone or electronically ...
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Customer Service Officer
4 days ago
IDP Education Ltd Singapore**About Us**: · IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right university or institution and the right country. · IDP Edu ...
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Service Relations Officer
1 week ago
KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD. SingaporeThe SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. · **Service Re ...
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Customer Service Officer
3 days ago
JJ CONSULTING SERVICES Singapore**Customer Service Officer (Office Hours/ Bukit Batok) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to custo ...
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Guest Services Officer
2 days ago
Serviced Apartments Association SingaporeLanson Place Winsland, Singapore · FRONT DESK · Tel: · GUEST SERVICES OFFICER · **Responsibilities**: · - Be familiar with the established policies and procedures of the Serviced Residences · - Ensure smooth running of day-to-day operations · - Handle check-in and check-out · - ...
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Customer Service Officer
1 week ago
RECRUITPEDIA PTE. LTD. SingaporeOur client is an established company specialising in tourism and entertainment. They are expanding and growing at a fast pace and now looking to hire a Customer Service Officer to support the growth. They are located in Town - easily accessible. · Duties of Customer Service Offic ...
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Customer Service Officer
1 week ago
INDOGUNA (SINGAPORE) PTE LTD Singapore**Job purpose** · The Customer Service Officer shall report directly to the Customer Service Assistant Manager or Team Lead & be an integral member of the Customer Service Order Processing Team. · He/she will be expected to be a team player, work efficiently with the office colle ...
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Guest Services Officer
1 week ago
ANDAZ SINGAPORE SingaporeCome join us to express your Andaz as **Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. · You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the ...
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Guest Services Officer
2 days ago
Hilton SingaporeGuest Services Officer - Fitness Club (Conrad Centennial Singapore) · With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of t ...
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Customer Service Officer
1 week ago
NSEARCH GLOBAL PTE. LTD. SingaporeOur client, one of world's largest financial services institutions is looking for: · **Customer Service Officer** · **Responsibilities**: · - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner · ...
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Customer Service Officer
5 days ago
RECRUITPEDIA PTE. LTD. SingaporeOur client is a well-established MNC, market leader in the F&B industry. They are looking for a Customer Service Officer to assist their team for the next phrase of their business. They are located in the Town - easily accessible. · The Responsibles of Customer Service Officer in ...
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Customer Service Officer
5 days ago
CAPITAL C PEOPLE XPERIENCE PTE. LTD. Singapore**Job Highlights**: · - Part of team to build a passionate, energetic, and innovative work culture · - Office located in central business district in Grade A office building · - High potential for personal growth and advancement as our team is growing and expanding · **Responsibi ...
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Customer Service Officer
6 days ago
JJ Consulting Services SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customers either by ...
Customer Service Officer - Singapore - PVG SEA PTE. LTD.
Description
Roles & ResponsibilitiesJob Description:
Requirements:
Product Knowledge
Microsoft Office
Microsoft Excel
Quality Control
Customer Support
Flowers
Inventory
ERP
Conflict Resolution
Horticulture
Customer Satisfaction
Customer Service
Pricing
Customer Service Experience