- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes
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Lyf Guard
1 day ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore**Job Responsibilities: · 1) Take Care of All Residents from Pre-arrival to Post-departure · - Assist lyf residents with their check-in through the Discover ASR, and mobile access activation · - Explore the functions of the Discover ASR with residents (Eg; mobile access and messa ...
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lyf Guard
2 days ago
Gold Living Property Pte Ltd Singapur, Singapore Full timeJob Description · JD – lyf Guard (Guest Service Executive) · You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit pla ...
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lyf Guard
6 days ago
Ascott International Management Pte Ltd Singapur, Singapore Full timeJob Description · JD – lyf Guard (Guest Service Executive) · You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit pla ...
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lyf Guard
6 days ago
Ascott International Management Pte Ltd Singapur, Singapore Full timeJob Description · JD – lyf Guard (Guest Service Executive) · You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit pla ...
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Supervisor, Guest Service
1 day ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore**Senior lyf Guard** · The Senior lyf Guard is responsible for assisting the lyf Captain in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative commun ...
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Guest Service Manager
6 days ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore**Job Title - Chief lyf Guard** · The Chief lyf Guard is responsible for managing the lyf Guard team, in addition to performing the role of a lyf Guard. He/she is a multi-faceted Community Manager leader, who revels in creating an inclusive and collaborative community at lyf. · - ...
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Guest Service Officer
1 week ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD SingaporeYou will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending w ...
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Executive, Guest Service
1 week ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore**JD - lyf Guard (Guest Service Executive)** · You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area ...
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Executive, Guest Service
5 days ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Singapore**Job Title - lyf Guard** · You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a ...
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Guest Service Officer
3 days ago
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD SingaporeYou will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending w ...
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Executive, Guest Service
2 days ago
Ascott International Management Pte Ltd Singapore Full timeJD - lyf Guard (Guest Service Executive) · You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, re ...
Senior lyf Guard - Singapur, Singapore - Ascott International Management Pte Ltd
Description
Job Description
The Senior lyf Guard is responsible for assisting the lyf Champion in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf.
Major duties & responsibilities:
Take care of all residents from arrival until departure without imposing themselves on the residents by:
Assisting lyf residents with their check-in (via mobile app or kiosk)
Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
Explore the various functions of the app with residents
Mobile key, how to message lyf Guards, make ancillary purchases (if available)
Handling guest queries
Facilitating communication and requests
Handling resident queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, local events, etc.
Dealing with complaints from residents and ensuring that residents are appeased
Conducting tours for lyf residents and potential residents, as well as business partners.
Handling resident related correspondences
Ensure operational efficiency by:
Monitoring record of room availability using the hotel's property management system (PMS)
Ensuring that processes carried out by the lyf Guard team adheres to corporate guidelines
Performing book-keeping activities whenever necessary
Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
Handling walk-ins, emails, and phone enquiries.
Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors
Ensuring that there is sufficient stationery and marketing collaterals
Reviewing activities in the lyf Guard team, improving the department, and enhancing efficiency.
Ensuring all resident refunds through credit cards are submitted to Finance on a timely basis.
Create an inclusive and collaborative community by:
Noticing guest preferences and managing their profiles
Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives Curate and plan calendar of events for residents
Solving resident related issues to ensure a cohesive community and to manage resident expectations
Proactively interacting with residents and providing constructive recommendations to enhance their stay experience
Benefits
