-
Service Delivery Mgr, Service Leadership
6 days ago
NCS Singapore**Service Delivery Mgr, Service Leadership**: · **Date**:15 Apr 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · Are you looking for value adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make i ...
-
Service Delivery Mgr, Service Leadership
5 days ago
SingTel Singapore Full timeJob Description : · Are you looking for value adding and impactful work · Do you want to make a difference with your expertise · With us, you'll be able to make it happen. · NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing ...
-
Service Delivery Mgr, Service Leadership
6 days ago
NCS Singapur, SingaporeAre you looking for value adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solu ...
-
SingTel Singapore Full timeJob Description : · NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. · We believe in harnessing the power of technology to achieve extraordinary thin ...
-
NCS Group Singapur, SingaporeNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. · We believe in harnessing the power of technology to achieve extraordinary things, creating lasting ...
-
Executive/snr Executive/manager
1 week ago
Public Service Division Singapore**What the role is** · - The Leadership Development Cluster oversees the Leadership and Talent Development policies and approaches at the Public Service level, to achieve the following key outcomes: · 1. Effective and High-Performing Leaders & Leadership Teams who deliver with ex ...
-
National Council of Social Service Singapore**What the role is** · - The aim of the Sector Leadership Development (SLD) team is to bring out the best of every social service sector professional and the best of every Social Service Agency/Social Enterprise (SSA/SE), so that we can improve the quality of life of service user ...
-
Senior Executive/ Manager
1 week ago
Public Service Division Singapore**What the role is** · - The Leadership Development Cluster oversees the Leadership and Talent Development policies and approaches at the Public Service level, to achieve the following key outcomes: · - Effective and High-Performing Leaders & Leadership Teams who deliver with exc ...
-
NCS National Council of Social Service SingaporeThe aim of the Sector Leadership Development (SLD) team is to bring out the best of every social service sector professional and the best of every Social Service Agency/Social Enterprise (SSA/SE), so that we can improve the quality of life of service users. The SLD team delivers ...
-
Assistant Manager/lead Executive, Ssa Board
1 week ago
NCS National Council of Social Service SingaporeThis position is part of a sector leadership development team that works closely with multiple stakeholders to build the leadership bench strength of Singapore's social service sector, through capability building, talent identification, talent management and succession planning. ...
-
Senior Executive
6 days ago
MHA - Home Team Academy (HTA) Singapore**What the role is** · - The incumbent shall support the Assistant Director to manage the daily operations of the Centre, implement the appropriate use of technology, and create a conducive and supportive environment for leadership development and learning. The incumbent shall al ...
-
Assistant Manager/lead Executive, Ssa Board
1 week ago
National Council of Social Service Singapore**What the role is** · - This position is part of a sector leadership development team that works closely with multiple stakeholders to build the leadership bench strength of Singapore's social service sector, through capability building, talent identification, talent management ...
-
Principals
2 days ago
Crestar Group Singapore**Job Role** · - Manage daily operations · - Inspire the passion and commitment in your teachers · - Actively engage parents to deliver the best education to the children · - Provide effective leadership in managing and mentoring teachers and staff · - Play an integral role in co ...
-
Senior Executive
6 days ago
MHA - Home Team Academy (HTA) Singapore**What the role is** · - The officer shall implement the appropriate use of technology and create a conducive and supportive environment for leadership development and learning. The incumbent shall also manage and implement the resource framework to leverage strong expertise and ...
-
Head, Regulatory
4 days ago
Novasyte SingaporeJob Overview · Direct Site Management operations for a designated (sub-) region or a defined function within the (sub-) region. Develop plans to ensure the allocation of human, material, system and fiscal resources for assigned area of accountability. Determine strategic goals an ...
-
Brand Manager
1 week ago
VANGUARD MANAGEMENT & CONSULTANTS PTE LTD SingaporeJob Summary · To represent various brands within the Group. To act as the primary connection between the brand International Operations Team and the Singapore retail stores. The primary goal is to grow and develop a profitable business. Responsible for the development of both sto ...
-
Shop Manager
4 days ago
RUNNING LAB PTE. LTD. Singapore**At a glance**: · Shop Manager will help shape and define how one of the most exciting and fastest-growing global running shoe brands will operate its flagship store. Leverage your leadership skills and business-savvy tactics. This role is responsible for the store's overall per ...
-
Head of Department Corporate Services
4 days ago
WILLIAM ANGLISS INSTITUTE PTE. LTD. Singapore**We are currently seeking a high calibre professional to join our team as Head of Corporate Services.**: · **Job Purpose**: · The HoD Corporate Services has accountability for the delivery and supervision of corporate services within the Singapore campus including Finance, HR, I ...
-
Lead/ Deputy Director, People
4 days ago
National Volunteer & Philanthropy Centre SingaporeCOMPANY DESCRIPTION · The National Volunteer & Philanthropy Centre (NVPC) is the steward of the City of Good vision for Singapore, where individuals, organisations, and leaders come together to give their best for others. Through our brands, programmes, and initiatives, we facili ...
-
Shop Supervisor
4 days ago
OUTDOOR VENTURE PTE. LTD. Singapore**At a glance**: · Shop Supervisor will help shape and define how one of the most exciting and fastest-growing global running shoe brands will operate its flagship store. Leverage your leadership skills and business-savvy tactics. This role is responsible for the store's overall ...
Service Delivery Mgr, Service Leadership - Singapur, Singapore - NCS Group
Description
Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?
With us, you'll be able to make it happen.
NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do:
We drive our passion for harnessing technology.
We advance communities and transform industries.
We are seeking an experienced and highly skilled Service Delivery Manager
What we seek to accomplish together:
• Respnsible for day to day operations of the project and reporting to the Project Director
• Driving the efficiency and effectiveness of the incident management process
• Producing management information, including SLA / KPIs and reports
• Understanding and implement contract term and conditions while meeting contract SLA / KPI
• Assist in tender response and quotation.
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Deploy Change Request and Service Request in timely manner through proper Change Management processes.
• Managing contract Profit and Loss and finance reporting to management.
• Developing and maintaining the incident management system complying to ISO20K
• Driving, developing, managing, and maintaining the major incident process and associated procedures
• Reviewing and auditing the process
• Ensuring that L1 and L2 engineer follow the incident management process for every incident
A little about you
• Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
• 5 years of experience working in a pre-sales capacity related to Engineering/IT
• Set and manage expectations with senior stakeholders and team members
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
• History of creating rapport with customers, from line technicians to line and mid-level managers
• Sectorial knowledge like Singapore Government, Transport and Financial is a plus
About NCS Group
We want to create the extraordinary, and to impact millions of people every day.
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.
We want to invest in you
Great work is never done alone, and that's why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We're here to make the extraordinary happen.
