Jobs

    Call Consultant - Singapore - EQUE PTE. LTD.

    EQUE PTE. LTD.
    EQUE PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    JOB DESCRIPTION

    · Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance

    · Maintain a professional and courteous manner at all times, ensuring a positive customer experience

    · Identify customer needs and recommend appropriate products or services to meet their requirements

    · Accurately record customer information, inquiries, and transactions in the company's CRM (Customer Relationship Management) system

    · Prepare and maintain call logs, reports, and documentation as required by management

    · Share feedback and insights with management to continuously improve customer service and sales strategies

    JOB REQUIREMENTS

    · Diploma and above

    · Previous experience in customer service, sales, or call center roles preferred

    · Excellent communication and interpersonal skills

    · Strong listening and problem-solving abilities

    EA Reg. Number: R

    EA License Number: 22C1278

    Tell employers what skills you have

    CRM
    Sales
    Troubleshooting
    Customer Experience
    Interpersonal Skills
    Customer Information
    Customer Relationship Management
    Customerfocused
    Adaptability
    Business Services
    Time Management
    Customer Service
    Decision Making
    Call Center

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