- Accountable for management of overall project including scheduling, scope and budget
- Managing projects, sprints, updating details and providing regular reporting
- Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution
- Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project
- Understands and engages expertise of others alongside own
- Working independently on projects
- Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship
- Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects
- Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests
- Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5
- Monitors and measures customer satisfaction
- Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer
- Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control
- Competent use of project planning, tools, milestones appropriate for the size and scale of the project
- Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines
- Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.
- Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes
- Operates competently in all areas of project management and delivery
- Manages 'medium risk' projects (working with others for high risk)
- Identifies, quantifies and manages issues impacting on delivery of project
- Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo's ServiceNow training platform
- Working with our process owners to identify opportunities for improvement
- Shares knowledge and experiences with others
- Keeping abreast of new platform features and capabilities
- Identifying opportunities and influence customers to adopt CloudGo services
- Presents ideas convincingly to achieve specific outcomes
- Demonstrates skills in building consensus and resolving conflict
- Applies techniques to achieve influence, impact and achieve specific outcomes
- Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations
- Uses presentation tools effectively to engage audience
- Produces clear customer and internal reports selecting most appropriate style for audience
- Seeks support from peers where appropriate
- Embracing different cultural perspectives, thought diversity and cultivating workplace equality
- Championing processes and continual improvement of our ways of working
- Experience showing successful delivery of multiple customer projects for 3+ years
- Basic ServiceNow knowledge
- Creative thinking and the ability to think outside the box
- Loving what you do
- ServiceNow Administration PPM Fundamentals
- Scrum Master Certification
- Project Management Certification eg Prince2, PMP, CPM
- ITIL Foundations
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Project Manager Scrum Master - Singapur, Singapore - CloudGo
Description
Job DescriptionCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master .
The Project Manager/Scrum Master plays a critical part in CloudGo's professional services, by Managing and leading our customer projects and agreements. The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers. You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo's success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating. ServiceNow project experience preferred. Software development and software-related project management experience highly regarded.
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Key Responsibilities
Requirements
Professional qualifications and education requirements
The following is preferred but not a pre-requisite for this position
Requirements
Investigate, document, and analyse key client organisational processes Work collaboratively with the project management team to determine required resources and create realistic timelines Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction Coordinate and execute client training Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc Contribute to the development of a strategic vision for product development and enhancement Design and architecture solutions in appropriate platforms Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements Providing advice to customers regarding industry best practices and process methodology Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance. Provides help to management, including hiring and training, and keeps control updated on team performance. Own a distinct aspect of project delivery Conduct training & workshops Basic requirements 5-7 years of professional experience Expert ServiceNow knowledge Sound JavaScript knowledge Openness to travel Tertiary education preferred Professional qualifications and education requirements Extensive work-experience in ServiceNow projects Integration project experience ServiceNow admin certification (CSA) ITSM Experience Excellent problem solving & communication skill Team lead & project management skill Embrace design thinking Additional preferred skills ITIL Foundation Certified ServiceNow certified application developer (CAD) ServiceNow certified implementation specialist (CIS)
