Jobs

    Guest Services Officer - Singapore - CONCORDE HOTEL SINGAPORE

    CONCORDE HOTEL SINGAPORE
    CONCORDE HOTEL SINGAPORE Singapore

    4 days ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description

    • Provide a warm welcome to guests with appropriate introduction.
    • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
    • Collect any information about guests' plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable.
    • Ensure guest details are well checked and input into the system.
    • Check all information on registration card and cross check with correspondence for accuracy.
    • Ensure all guest documents are filled, registered and confirmed by the resort management.

    Requirements

    • Strong team mentality, and willingness to be of assistance as required.
    • Able to work rotating shifts including weekends and public holidays
    • Must be able to stand for long periods of time.
    Tell employers what skills you have

    Restaurants
    Currency
    Customer Experience
    Housekeeping
    Interpersonal Skills
    Property
    Spa
    Transportation
    Communication Skills
    Customer Satisfaction
    Customer Service
    Audit

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