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Help Desk Support
1 week ago
U3 Infotech Pte Ltd. SingaporeProvide technical help desk support to users. · Respond to incoming requests for IT support and resolve network, hardware and software issues with computers. · Perform technical maintenance and software installations and updates. · Provide technical support to clients experiencin ...
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Service Desk Support
1 week ago
ASIACLOUD SOLUTIONS PRIVATE LIMITED Singapore**Job Highlights**: · - Working days: 5 days' work week (Mondays to Fridays) · - Working hours: (8.30am to 5.15pm) · - Work location: North-East area · - Remuneration package: Basic salary + Variable Bonus · - Salary will be commensurate with experience and ability to perform · - ...
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Service Desk Support
1 week ago
TELISTAR SOLUTIONS PTE. LTD. SingaporeIssue Incident ID to incident reporter · - Perform first level problem isolation, troubleshooting, bypass, recovery and resolution · - Escalate problems not resolved to appropriate 2nd level support parties · - Track/monitor problem status and follow-up with resolving parties · - ...
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IT Desk Support Engineer
1 day ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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IT Desk Support Engineer
1 day ago
SMART FORTE CONSULTING LLP SingaporeTo resolve end user reported IT equipment issues · - Breakfix replacement of hardware parts to resolve issues · - Escalation of complex issues to next level for assistance · - Provide accurate and timely documentation in IT Service Management Tool · - Perform IMACD service reques ...
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IT Desk Support Engineer
2 days ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeDiagnosing and resolving end user reported IT equipment issues · - Breakfix replacement of hardware parts to resolve issues · - Effective escalation of complex issues to next level for assistance in a timely manner · - Provide accurate and timely documentation in IT Service Manag ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeLevel 1 EUC Support · - Manage End User Support in a face-to-face context · - Perform PC Image Loading with standard industry tools · - Perform administrative tasks within Deskside Support environment · Job Requirements · - Minimum 1 year IT experience · - **5 days work**: · - Wo ...
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Technical Help Desk Support
6 days ago
Distimax PTY LTD SingaporeJob Title: Technical Help Desk Support · Location: Remote · Hours: Must be available during weekends and US hours · Languages Required: English should be Fluent (Mandarin would be a plus) · We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware ...
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Desk Side Support Engineer
1 day ago
NSC Global SingaporeOverview: · Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups. · **Resp ...
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IT Help Desk Support Engineer
5 days ago
Starz Advise Management Pte Ltd Singapore**About Our Client** · Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Service ...
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Service Desk Support Engineer
1 week ago
U3 Infotech Pte Ltd. SingaporeProvide 1st Level Support to users · Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] · Pro-actively interacts and gathers additional inf ...
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Service Desk Support Analyst
1 week ago
S & I SYSTEMS PTE LTD Singapore**Job Roles** · **Job Descriptions** · - Provide first level client support. · - Receive, document, and categorise IT incidents reported by end-users. Follow predefined procedures to resolve incidents, ensuring mínimal disruption to business operations. · - Process and fulfil ser ...
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IT Service Desk Support Engineer
1 week ago
Page Personnel SingaporeWork with one of the most prestigious brands in the Pharmaceutical industry · - 1 year direct contract with a high chance of conversion to Permanent role · **About Our Client**: · With a strong focus on health-care advancement, our client continually strives to discover and produ ...
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Office Front Desk Accounting Support
6 days ago
EXCELTEC PROPERTY MANAGEMENT PTE LTD Singapore**Responsibilities** · - Office front-desk reception duties: · - Front-dek reception duties · - Manage and ensure out-sourced contracts for cleaning, maintenance,s ecutiry, mechanical services, etc are complied with and renewed on timely basis · - Monitoring and updating of clean ...
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Outbound Call Associate Front Desk Support
1 week ago
Re Source Partners Pte Ltd SingaporeOur client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sector. · With their ever-growing expansion, they are looking to hire Outbound Call Associate cum Front Desk Support to join their organi ...
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Data Plant Support Applications Service Desk
4 days ago
EOS Singapore**WHO WE ARE**: · EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfacti ...
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PAN-ASIA RESOURCES PTE LTD Singapore**Technical Skills**: · - Should have working knowledge and understanding of various Operating Systems (Unix/Windows), Middleware, Desktop, Laptop, VPN, APIs and FTP. · - Should have the ability to triage technical and non-technical client queries, read verbose logs, for IPs, URL ...
IT support desk - Singapore - ITCAN PTE. LIMITED
Description
Roles & ResponsibilitiesJob Description & Requirements
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Tell employers what skills you haveMicrosoft PowerPoint
Troubleshooting
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Supply Chain
Service Level
TI
Warranty
Team Lead
Statistics
Microsoft Word
Customer Service
Human Capital
Technical Support