Operation Manager - Singapore - WORLDWIDE LOGISTICS SINGAPORE PTE. LTD.

WORLDWIDE LOGISTICS SINGAPORE PTE. LTD. Singapore

3 days ago

Description

Roles & Responsibilities

Job Title:
Operations Manager
We are seeking a highly motivated and experienced Operations Manager to oversee and optimise our company's operations.

As the Operations Manager, you will manage a team of Operations Executives and ensure the smooth and efficient execution of daily operational activities.

This position's primary objectives will be to enhance operational efficiency and maintain high levels of customer satisfaction through a focus on accuracy and attention to detail.

Job Responsibilities:
Lead and supervise a team of Operations Executives, providing guidance, support, and training as needed.

Liaise with local and overseas customers to ensure timely booking confirmations and address any inquiries or concerns.
Oversee the issuance of tax invoices and ensure accurate recordkeeping.
Resolve B/L (Bill of Lading) issues with customers and carriers, ensuring smooth cargo handling and delivery.
Coordinate trucking and other services with local vendors to ensure timely and efficient operations.
Manage the suppliers and vendors of Airfreight and Sea freight operations, ensuring effective partnerships and optimal service levels.
Coordinate and execute crosstrade business activities with other countries, supporting the expansion of our Singapore business.
Ensure procurement activities comply with company policies and maintain proper administrative records.
Support network and agent business by providing timely quotes and information as required.
Foster a customercentric culture within the team, ensuring excellent service and satisfaction.
Collaborate with relevant stakeholders to implement process improvements and optimize operational efficiency.
Maintain a strong attention to detail in all aspects of the operations to minimise errors and maximise accuracy.
Stay updated on industry trends and regulatory changes to ensure compliance and adaptability.

Job Requirements:

At least an 'O' Level, Diploma/Advanced/Higher/Graduate Diploma in any field is required. Maritimerelated qualifications are preferred.
Proficient in Microsoft Excel and Word, with the ability to analyse data and generate reports.
Able to communicate effectively in both Mandarin and English for internal groupwide and external customer interactions; proficient in both written and verbal communication.
Demonstrated experience in operations management, in the freight forwarding industry.
Strong leadership skills and the ability to manage a team effectively and drive results.
Excellent organisational and time management abilities, with the capacity to prioritise tasks and meet deadlines.
Possess a good attitude, with a proactive and solutionoriented mindset.

Tell employers what skills you have

Microsoft Excel
Verbal Communication
Strong Attention To Detail
Tax
Inventory
Freight Forwarding
Air Freight
Adaptability
Compliance
Trucking
Time Management
freight shipment
Customer Satisfaction
Sea Freight
Customer Service

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