csi- support analyst - Singapur, Singapore - Crédit Agricole CIB

Crédit Agricole CIB Singapur, Singapore

1 week ago

CDD

Description

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

CSI- SUPPORT ANALYST

Contract type

Fixed-Term Contract

Job summary

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world's 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
· Envisioning and preparing the Bank's futures information systems
· Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
· Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

Corporate and Support Functions IT (CSI) department is responsible for development and maintenance of Compliance, Referentials, Counterparty/Credit Risks and Finance applications used by worldwide users, composed of the following divisions :
- Compliance IT handles Business Compliance & Financial Security application portfolio, based on internal and regulatory models
- Referentials IT covers Know Your Customer processes & Counterparty referential management
- Credit Risk IT covers Front office Applications, Credit Decision Processing tool, Global Authorization Repository system and Default History Data Base
- Counterparty Risk IT handles applications responsible for risk data collection, risk
- calculation and monitoring for CACIB worldwide
- Finance IT is responsible for applications handling financial accounting and liqauidity and yied financial risks for CACIB worldwide.

CSI applications are all in-house developments.

Main responsibilities
§ Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
§ Control and maintain healthy environment for the applications in scope.
§ Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
§ Provide Level 3 support, mainly using SQL skills
§ Analysis and resolution of issues in PROD as they arise.
§ Be in the forefront of communications and maintain good relationship with IT and business stakeholders.
§ SQL Stored procedures/coding, SQL View creation and management

§ Specific support working hours and on-call:
o The Support Analyst will support a Finance and Accounting application; hence there are quarterly accounting closing where extended support will be required.
o Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)
§ The Support Analyst will work during normal Singapore office time
§ The candidate is expected to be on-call support during the 1st Saturday of the month
o Quarterly closing months (Jan-Apr-Jul-Oct)

Supplementary Information

o Quarterly closing months (Jan-Apr-Jul-Oct)

§ Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month

§ Week end support: offsite application support on Saturday and Sunday during the first week end of the month

o All non-normal office hours and on-call are eligible to claims as per CACIB allowance policy

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree and above in relevant discipline

Level of minimal experience

3-5 years

Experience

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