- Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
- Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers
- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders
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Customer Experience Manager
1 day ago
SG MEDICAL PTE. LTD. SingaporeWe are a medical company with strong product lines (medical equipment) homecare therapeutic area. Due to rapid expansion, we are looking for independent and diligent individuals to join our team. We serve with distinction and provide comprehensive healthcare needs to our partners ...
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Manager, Patient Experience
1 week ago
SingHealth Group SingaporeNational Neuroscience Institute of Singapore**Manager, Patient Experience**: · - Job Category: Administration- Posting Date: 31 Jan 2024You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are ...
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Manager, Patient Experience
1 day ago
National Neuroscience Institute SingaporeYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregiver ...
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Manager, Customer Experience
1 day ago
Star Alliance Services GmbH SingaporeThis is a position in the Customer Experience business unit, which consists of three subunits: Loyalty, Travel Experience and Digital Services. The Digital Services team develops and applies digital and self-service technologies to offer customers efficient and seamless services ...
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Experience General Manager
1 week ago
CITYNEON EVENTS PTE. LTD. Singapore**Roles and responsibilities**: · - Lead a team responsible for the management of Avatar: The Experience, including strategic development, negotiation, logístical planning, collaborative execution, and relationship/collaboration oversight. · - Oversee the Experience programs incl ...
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Manager (Employee Experience)
1 week ago
MINDEF Singapore**What the role is** · - You will be part of a team that provides integrated employee essential services and MINDEF corporate services across the various MINDEF offices. · **What you will be working on** · - On this, you deliver an integrated one-stop employee services across the ...
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Manager, Learning Experience
4 days ago
HILTON INTERNATIONAL ASIA PACIFIC PTE LTD SingaporeHilton's vision is to fill the earth with the light and warmth of hospitality - by delivering exceptional experiences, every hotel, every guest, every time. Through the Manager, Learning Experience - Asia Pacific (APAC) role, we bring our vision, mission, and values to life for o ...
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Workplace Experience Manager
2 days ago
JLL SingaporeJLL supports the Whole You, personally and professionally. · Transforming to the Workplace Team of the future · Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors · Develop an active and visible Workplace Team that ...
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Manager, Visitor Experience
1 week ago
DEFENCE COLLECTIVE SINGAPORE LTD. Singapore**JOB DESCRIPTION** · You will be part of the Visitor Experience (VE) team responsible for fronting the retail, business and attractions operations within the Singapore Discovery Centre (SDC). This includes, but is not limited to cashiering, sales/invoices reporting, stock-taking ...
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Workplace Experience Manager
1 day ago
Thermo Fisher Scientific Singapore**How Will You Make an Impact?** · **What will you do?** · Be responsible for implementing the company's Facilities, Maintenance and Security Programs within 3 sites in Singapore. · This position is the Facilities Leader for Singapore and takes ownership of the strategic directio ...
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Customer Experience Manager
1 day ago
PRISM+ SingaporeKey Responsibilities: · - Customer Service Process Design: · - Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction. · - Implement best practices and workflows to streamline customer interactions. · - Lead process improvement ini ...
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Customer Experience Manager
1 day ago
PRISM Singapore**Description**: · Key Responsibilities: · - Customer Service Process Design: · - Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction. · - Implement best practices and workflows to streamline customer interactions. · - Lead proc ...
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Client Experience Manager
6 days ago
Thye Hua Kwan Moral Charities SingaporeCOMPANY DESCRIPTION · **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua ...
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Student Experience Manager
1 week ago
LUSI GROUP PTE. LTD. Singapore**Roles & Responsibilities · - PR to create positive word of mouth, hence lead to bigger revenue · - CRM data management · - Ensure students' feel good factor (PR level) · - Execute student experience 'touch points' · - Create and manage annual students events · - Work with Sales ...
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Manager, Patient Experience
1 day ago
NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD SingaporeYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregiver ...
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Customer Experience Manager
1 week ago
Teads Singapore**Who we are** · - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities · - Competing against the biggest tech companies · - Inventor of the InRead Video · - Partner with the biggest media agencies and brands · - Global ...
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Guest Experience Manager
1 week ago
PENINSULAIOR HOTEL Singapore**Responsibilities** · - Oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level · - Responsible for daily supervision, train and inspect the performan ...
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Loyalty Experience Manager
1 week ago
Marriott International, Inc Singapore**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB ...
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Guest Experience Manager
1 week ago
LUX GOURMET PTE. LTD. SingaporeExperience the culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you t ...
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Guest Experience Manager
4 days ago
Spayse Singapore-Job Information · - Permanent · - Singapore · - Posted 3 hours ago · - Up to US$6720 per month GBP / Year · Job Details · **Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore** · **Salary up to SGD 9,000 per month (USD 6,720 per month)** · We are loo ...
Patient Experience Manager - Singapore - RECRUIT EXPRESS PTE LTD
Description
Roles & ResponsibilitiesJob Requirements
For interested candidates, please send your most recent and updated resume to
Subject heading: Patient Experience Manager
Andrea Eunice Tan Min Er
(R
Recruit Express Pte Ltd
EA License No. 99C4599
Tell employers what skills you haveNegotiation
Management Skills
Microsoft PowerPoint
Leadership
Microsoft Office
Microsoft Excel
Analytical Skills
Interpersonal Skills
Service Recovery
Conflict Resolution
Administration
Compliance
Writing
Communication Skills
Presentation Skills
Customer Service
Data Analytics