Jobs

    Patient Experience Manager - Singapore - RECRUIT EXPRESS PTE LTD

    RECRUIT EXPRESS PTE LTD
    RECRUIT EXPRESS PTE LTD Singapore

    1 week ago

    Recruit Express Pte Ltd background
    Description
    Roles & Responsibilities
    • Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
    • Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

    Job Requirements

    • Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
    • Must have a proven track record in building a service culture
    • Experience in developing, evaluating and conducting service training is essential
    • Proficient in writing and editing
    • Adept in conflict resolution, data analytics and presentation
    • Excellent planning and organisation skills
    • Independent, resourceful and able to handle multiple projects
    • Excellent interpersonal skills, skilful in managing multiple stakeholders

    For interested candidates, please send your most recent and updated resume to

    Subject heading: Patient Experience Manager

    Andrea Eunice Tan Min Er

    (R

    Recruit Express Pte Ltd

    EA License No. 99C4599

    Tell employers what skills you have

    Negotiation
    Management Skills
    Microsoft PowerPoint
    Leadership
    Microsoft Office
    Microsoft Excel
    Analytical Skills
    Interpersonal Skills
    Service Recovery
    Conflict Resolution
    Administration
    Compliance
    Writing
    Communication Skills
    Presentation Skills
    Customer Service
    Data Analytics


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