- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully.
- Provide support for annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
- Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
- Ensure application incident & task documentation is properly updated for each production release.
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc.
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
- Good to have understanding and experience of ITIL methodology [service operation].
- Prior hand-on production support experience of OPEN Systems/AS4000.
- Good support knowledge in either one of the retail or wholesale payment or customer information systems.
- Willing to work in onsite shift-support model [24*7].
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
- Strong written, oral communication skills and able to manage user.
- Ability to easily adopt to any technology / environment.
- 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform.
- Be able to work in fast pace and high-pressure working environment.
- Willingness to work across platforms – UNIX / open, AS/400 and mainframe.
-
Support Engineer
6 days ago
ADOMITA TECHNOLOGIES PTE. LTD. SingaporeDetailed JD: · Mandotory Skills - AS/400 · Desired Skills - GMI · Domain - Banking ...
-
IT Support Support Engineer
1 week ago
HRLINKED ASIA SEARCH & CONSULTANCY PTE. LTD. SingaporeIT Support Engineer · Role · - Provide all levels of End User support · - Effectively interfaces with executive-level staff and\or their administrative teams to understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues. · - M ...
-
IT Support Engineer
1 week ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3000 - S$4000 per month- Reference: · - BBBH10567_ Contact: · - Jeanette Yeo- IT Support Engineer | L1 - L2 Support | Windows 10/11 OS | Microsoft 365 | Desktop Infra & App| · **IT Support Engineer - 2 years Contract ...
-
IT Support Engineer
2 days ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East - easily acce ...
-
Support Engineer
1 week ago
MARKETING M&E 2000 PTE. LTD. Singapore**Responsibilities**: · - Engaged in sizing, calculation, design layout, quantities and estimation based on drawings. · - Provide technical support to Sales team. · - Preparation of quotation and technical proposal. · - Prepare drawings and other technical submittals. · - Attend ...
-
IT Support Engineer
1 week ago
KSC CONSULTANTS PTE. LTD. Singapore**Responsibilities** · - Taking ownership of customer issues reported and seeing problems through to resolution. Ensuring IT Tickets are properly logged and classified in the ticketing system and attended in accordance with the SLA. · - Following standard procedures for proper es ...
-
IT Support Engineer
2 days ago
BIZCARE PERSONNEL SERVICES Singapore**IT Associate Engineer (End User Support)** · **Salary: $3000-$3800** · **Working hours: 9am-6pm (Mon-Fri)** · Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organis ...
-
IT Support Engineer
1 week ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3000 - S$4000 per month- Reference: · - BBBH10567_ Contact: · - Jeanette Yeo- IT Support Engineer | L1 - L2 Support | Windows 10/11 OS | Microsoft 365 | Desktop Infra & App| · **IT Support Engineer - 2 years Contract ...
-
IT Support Engineer
1 week ago
CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. SingaporeOur Client, in the **IT Industry **located in the **Central **has opening for **IT Support Engineer · **Responsibilities**: · - Responsible for break-fix support for IT related equipment · - Support the project manager(s) and sales team in various activities to ensure timely deli ...
-
IT Support Engineer
1 week ago
MIDALAN (PTE. LTD.) SingaporeAs IT system operational engineer support our client's global business systems Ecommerce. · - Investigate and diagnose relevant system problems and resolve it independently. · - Coordinate engineers across different teams to offer the solution. · - Create/track/close incidents or ...
-
IT Support Engineer
1 week ago
TRINITY CONSULTING SERVICES PTE. LTD. Singapore**Job Scope** · - To provide Application and hardware support for systems installed and run at the customer site. · - To provide support to partners/vendors in system maintenance and troubleshooting of production issues. · - To perform Preventive maintenance every 4 months, work ...
-
Support Engineer
5 days ago
Shine Precision Engineering Pte Ltd SingaporeCompany · Shine Precision Engineering Pte Ltd · Designation · Support Engineer · Date Listed · 14 Jun 2023 · Job Type · Entry Level / Junior Executive · - Intern/TS · Job Period · Flexible Start, For At Least 5 Months · Profession · Manufacturing · Industry · Precision Engineerin ...
-
IT Support Engineer
3 days ago
SMART FORTE CONSULTING LLP SingaporeTo resolve end user reported IT equipment issues · - Breakfix replacement of hardware parts to resolve issues · - Escalation of complex issues to next level for assistance · - Provide accurate and timely documentation in IT Service Management Tool · - Perform IMACD service reques ...
-
IT Support Engineer
1 week ago
systemsGo SingaporesystemsGo is seeking an IT Support Engineer to support a luxury brand · **Location**: · Ngee Ann City, Singapore · **Scope**: · - IT Support for SG office( 3 office users) & Boutique (3 boutiques) · - Remote support for MY & TH boutiques (2 boutiques for each market) · - IT coord ...
-
Support Engineer
1 week ago
SHIPSHAVE SINGAPORE PTE. LTD. SingaporeThis role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations. · Key Responsibilities: · - Client Support: Assist clients in understanding and utilizing data from ITCH operations. · - Address any queries or iss ...
-
IT Support Engineer
12 hours ago
INEOS PHENOL SINGAPORE PTE. LTD. Singapore**Summary** · Under the supervision of the Singapore IT Manager, the IT Support Engineer provides basic IT support for the various IT services and components at the Singapore manufacturing facility · 1. Administrative/General: · - Be the front-end IT support person for majority o ...
-
IT Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeDiagnosing and resolving end user reported IT equipment issues · - Breakfix replacement of hardware parts to resolve issues · - Effective escalation of complex issues to next level for assistance in a timely manner · - Provide accurate and timely documentation in IT Service Manag ...
-
IT Support Engineer
1 week ago
Singapore Technologies Engineering Ltd Singapore**Date**:17 Aug 2021 · **Location**: Singapore, SG · **Company**:ST Engineering Group · Job Req ID: 1117 · - Manage Data Centre computer systems, including software, hardware and networks. · - Responsible for installing, and supporting the entire system or specialize in one area ...
-
IT Support Engineer
1 week ago
Volt Singapore SingaporeIT Support Engineer | L1 - L2 Support | Windows 10/11 OS | Microsoft 365 | Desktop Infra & App| · **IT Support Engineer - 2 years Contract - Singapore** · Currently looking for a IT Support Engineer to provide End User Support / Desktop Management / User Account and License Manag ...
-
IT Support Engineer
1 week ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3000 - S$4000 per month- Reference: · - BBBH10567_ Contact: · - Jeanette Yeo- IT Support Engineer | L1 - L2 Support | Windows 10/11 OS | Microsoft 365 | Desktop Infra & App| · **IT Support Engineer - 2 years Contract ...
production Support Engineer - Singapore - SOLDERFIELD PTE LTD
Description
Roles & ResponsibilitiesKey Responsibilities
Key Requirements
Control M
Oral Communication Skills
Dashboard
Splunk
Oracle
As400
Customer Information
Mainframe
Investigation
Scripting
Unix shell
Unix
Production Support
SQL
Presentation Skills
ITIL
Disaster Recovery
Linux
Market Data