Customer Support Engineer - Singapore - NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD.

NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Singapore

6 days ago

Full time

Description

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Responsibilities

Provide post-production support services for the customers, including the following activities:

Analyze, identify, prioritize and assist in resolution of issues in production environments

Analyze, categorize and assist in development by application enhancement requests

Provide business users with application support

Configuration management and change management

Finalize the implementation process; identify the outstanding tasks and problems remaining after the implementation.

Work with professional services to ensure seamless transition and knowledge transfer to customer support.

Establish good working relationship with the customers while providing onsite technical support for production environment.

Troubleshoot, analyze and resolve various software problems in customer solution.

Implement and deploy change requests and enhancements to further improve the existing solution.

Perform product demonstrations as necessary to introduce customer to solution.

Work with professional services, product management, quality assurance and development teams to develop and improve product offering and eliminate software problems.

Requirements

At least 1 year of recent development or support experience in enterprise-wide information systems or experience in software technical support or equivalent

Experience as a developer, implementation or technical support engineer;

Experience in Java, J2EE and SQL technologies;

Experience in software technical support or equivalent will be considered an asset;

Experience with Oracle Server (SQL, PL-SQL);

Experience with development of J2EE systems;

Knowledge of implementation methodologies and development techniques;

Good written and spoken English

Good communication skills;

Experience in telecommunications areas will be considered an asset.

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