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Customer Service Officer

    Customer Service Officer - Singapore - LINKTRIX CONSULTANTS PTE. LTD.

    LINKTRIX CONSULTANTS PTE. LTD.
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    Description
    Roles & Responsibilities

    Our client, a renowned retail leader in Singapore widely recognized among households, is currently seeking a Customer Service Officer to assist in the contact center operations.

    Job Responsibilities:

    • Managing feedback and enquiries via phone, email, social media and/or live chat.
    • Generating feedback reports.
    • Working closely with various stakeholders which includes but not limited to the operations, product and technology teams, as well as logistics vendors in coordination of customers' requests.

    Job Requirements:

    • Minimum GCE 'N' level or 'O' Level with relevant customer service experience.
    • Working knowledge in systems such as Zendesk or SAP is an advantage.
    • Independent, team player with good interpersonal and communication skills.
    • Proficient in excel.
    • Open to work on rotating shift hours and on weekends.

    Additional Information:

    • Working Location: Joo Koon
    • 1 Month Completion Bonus
    • Convertible, depending on performance
    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Social Media
    Interpersonal Skills
    SAP
    Good Communication Skills
    Zendesk
    Communication Skills
    Excel
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Customer Service Experience


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