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Customer Service Officer

    Customer Service Officer - Singapore - HELIUS TECHNOLOGIES PTE. LTD.

    HELIUS TECHNOLOGIES PTE. LTD.
    HELIUS TECHNOLOGIES PTE. LTD. Singapore

    Found in: Talent SG 2A C2 - 4 days ago

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    Description
    Roles & Responsibilities

    Position: Customer Service Officer (Banking Sector)

    Work Timings: Rotational Shifts

    Job Requirements:

    • 1 year of Customer Service or Call center in Banking domain required.
    • Using Computer applications and tools.
    • Background in customer-facing roles (front or backend) is preferred.

    Job Role and Responsibilities:

    • Achieve set Customer Center targets (KPIs) while upholding service quality.
    • Ensure accuracy and compliance for customer requests.
    • Promote the Bank's products and services through cross-selling.
    • Assist customers in transitioning to the Bank's digital platform based on their preferences.
    • Uphold professional standards when interacting with customers
    • Demonstrate flexibility in work deployment as needed.
    • Assist Operations in managing customer requests and transactional follow-ups.
    • On the job training will be provided

    Thanks, and Best Regards

    Karanam Vijaya Kiran

    (EA Registration no: R

    Recruitment Manager

    Hand Phone:

    Helius Technologies Pte Ltd (EA Licence No: 11C3373)

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Customerfacing
    Interpersonal Skills
    Compliance
    Good Communication Skills
    Freight
    Communication Skills
    Banking
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience
    Call Center

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