Customer Service Officer - Singapore - BOND PROPERTIES PTE LTD

BOND PROPERTIES PTE LTD Singapore

2 days ago

Description

Roles & Responsibilities

CUSTOMER SERVICE OFFICER

Reports to Team Leader/ Property Manager / Assistant Property Manager;

His / Her principal duties include but not limited to:

Ensure The Company's procedures are complied and adhered to;

Conduct pre-handover inspections of the units and follow up inspections on the rectification carried out by the main contractor;

Carry out preparation and packing of handover kits;

Conduct handing over of the units to the purchasers by completing handover documentation and inventory of appliances in the units;

Defects management of internal unit defects includes but not limited to liaising with Purchasers for access, co-ordination with main contractor and Purchasers for inspections and rectification work and signing off of internal unit defects submitted by the purchasers (during Defects Liability Period & Post Defects Liability Period);

Provide good follow up service to the purchasers, their representatives and their occupants;

Ensure that all defects rectification works are carried out properly and within the defined time frame;

Attain good working relationship with:

Client – to submit reports and updates and highlight critical issues

from purchasers,

Contractors – ensure defects are rectified properly and within the time frame,

Consultants – consult on design intent and acceptable standards;

Ensure that complaints on defects are answered and rectified or addressed in accordance to the contractual requirements within the shortest possible time;

Update and maintain the Defects Status (& Keys) Monitoring system or Designated Software System for Defects Management;

Any other duties as and when assigned by The Company.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Property
Administration
Data Entry
Good Communication Skills
Communication Skills
Team Leader
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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