IT Support Engineer - Singapore - NCS PTE. LTD.

NCS PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 2 weeks ago

$40,000 - $80,000 per year Technology / Internet

Description

Roles & Responsibilities

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

· Perform End User Support – Client Management

· Perform troubleshooting for client platform related problems.

· Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

· Perform service request related to client platforms.

· Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

· Involve in client platform implementation/upgrade project.

· Perform follow-up with vendor on replacement of hardware.

· Perform asset management & update asset records.

· Perform user account management (eg. Create password, reset & delete)

· Perform local server administration to facilitate software distribution & patch management service.

· Manage client platform implementation / upgrade project.

· Ensure deliverables meet service level requirement. Propose and implement action plan when required.

· Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

· Submit progress reports

Ideal candidate should possess the following:

· Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

· Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage

· Computer literacy in MS Office

· Proficiency in Technology will be added advantage

· Independent, resourceful, result-oriented individuals with a "can-do" attitude

Tell employers what skills you have

Account Management
Open Innovation
Asset Management
Troubleshooting
Hardware
Cyber Security
Administration
Information Technology
Service Level
MS Office
SQL
Networking
Windows
Linux
Computer Literacy
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